PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Form works perfectly in all browsers, EXCEPT Firefox?

  1. shelzmike
    Member

    I have built a large for and placed in a new site i am building for work. Here is the url: http://www.webapps.acsdish.com/acs-employment-application

    It works perfectly in all browsers tested, except for Firefox. In FF, it does not display at all. I use Firebug and do not see any errors or anything. This is strange because I usually have the least problems with FF. Does anyone know what might be going on here?

    Mike

    Posted 11 years ago on Thursday August 18, 2011 | Permalink
  2. This is most likely a script conflict with the form conditional logic. You will need to test for a conflict with your theme or other plugins as described at the link below.

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Thursday August 18, 2011 | Permalink
  3. shelzmike
    Member

    Okay, I will try that. And I suppose anything is possible, especially coming from the expert; however, I am not used to scripts working with every single other browser except one. I will do the tests now and report back. Thanks.

    Posted 11 years ago on Thursday August 18, 2011 | Permalink
  4. shelzmike
    Member

    Well, it does seem to be a theme related issue. Its really weird though. I changed the theme and when I opened it in Firefox, it looked the same (just with a different theme, of course) - without the form being posted, but then after about 3 or 4 seconds AFTER the page loaded, it popped up. I really want to use this theme so I suppose I will have to figure out where the problem lies, though I have no errors that I am coming up with.

    I do not at all expect Gravity to help me through this as it is on me, of course; however, if you have any clues as to where to start or some common conflicts, based on the facts, I would greatly appreciate it. Thanks!

    Mike

    Posted 11 years ago on Thursday August 18, 2011 | Permalink
  5. shelzmike
    Member

    Taking a look in Firefox, Firebug actually shows all the HTML and script in the window, its just not displaying. However, the weird thing is that it is sort-of greyed out in the window.

    Mike

    Posted 11 years ago on Thursday August 18, 2011 | Permalink
  6. Yeah Firebug displays it as gray because it's hidden from view with a style. Something is conflicting with the conditional logic script that your form uses. I'll take a closer look at it Mike and let you know what I find.

    Posted 11 years ago on Thursday August 18, 2011 | Permalink
  7. Okay, good fortune. It looks like your theme is enqueueing an old version of jQuery and that's causing an issue.

    I copied your form page to my test area, removed the jQuery reference in the head..

    <script type="text/javascript" src="http://www.webapps.acsdish.com/wp-content/themes/acscorporate/scripts/jquery.js" >

    and the form works as intended in Firefox. You can see it here.

    http://dl.dropbox.com/u/688846/gravityhelp/acs/acs-employment-application.html

    Posted 11 years ago on Thursday August 18, 2011 | Permalink
  8. shelzmike
    Member

    You are the freaking man Mr. Flahaut! Those little things like that KILL me in troubleshooting - always takes me forever to figure it out. You were exactly right and it works perfectly now!

    Thanks again.

    Mike

    Posted 11 years ago on Friday August 19, 2011 | Permalink
  9. LOL. Thanks Mike. I worked in quality control for several years in another life so I'm pretty good at looking for the small stuff. Some of it just comes with experience. I'm pleased I could help out.

    Posted 11 years ago on Friday August 19, 2011 | Permalink

This topic has been resolved and has been closed to new replies.