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Forms could not be imported.

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Joe
    Member

    I've just exported a form from one site and tried to upload it to where I'll be using it, but I get the following error message:

    Forms could not be imported. Please make sure your XML export file is in the correct format.

    It should be in the correct format, as it came from Gravity Forms.

    Posted 14 years ago on Friday October 22, 2010 | Permalink

  2. Carl Hancock
    Administrator

    Are you running the latest version of Gravity Forms (1.4.3.1)?

    Please place the XML file on a server somewhere and provide a link to it in this post so we can download it and replicate the issue on our end.

    Posted 14 years ago on Friday October 22, 2010 | Permalink

  3. Andris
    Member

    Same here. Running version 1.5.rc3.8. It only occurs on my LIVE site. Even if I export then import the same file from the same site, I still get the message.

    Here is a link to the exported file but I reckon it has something to do with the hosting setup...

    http://www.foster.vic.au/gravityforms-export-2011-01-25.xml

    Posted 14 years ago on Tuesday January 25, 2011 | Permalink

  4. Alex Cancado
    Administrator

    Your XML is valid as I was able to import it locally. Please make sure your server supports the PHP XML parser (i.e. xml_parser_create(); )

    Posted 14 years ago on Thursday January 27, 2011 | Permalink

  5. Chris Hajer
    Key Master

    I believe if you are missing that function xml_parser_create() it will trigger a fatal error:

    Fatal error: Call to undefined function: xml_parser_create()

    If you have access to PHP or Apache error logs, the error should be logged.

    You can test for the existence of that function on the server by creating this file on the server, then accessing it in a browser or from a command line:

    <?php
// text for existence of a function
if (function_exists('xml_parser_create')) {
	echo "xml_parser_create function exists\n";
}
else {
	echo "xml_parser_create function DOES NOT exist\n";
}
?>
    Copy
    Posted 14 years ago on Thursday January 27, 2011 | Permalink