PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Forms Fields Will Not Collapse, Cannot Move Form Feilds

  1. Hello,

    I cannot collapse the add new form fields in the admin screen and when I do add a new field, such as name I cannot drag it and move it as per the screen shot.

    Please let me know what I need to do to rectify this situation.



    Posted 10 years ago on Monday April 9, 2012 | Permalink
  2. kyle

    Very likely a JavaScript problem. Do you have any themes that add JavaScript to the site admin? Chances are you need to disable your plugins one at a time until you find the culprit. It is possible there is something in your theme causing the issue as well.

    Posted 10 years ago on Tuesday April 10, 2012 | Permalink
  3. Yep, this is usually a theme or plugin conflict. Something is enqueueing other scripts on the Gravity Forms admin pages and causing a conflict with the script used to run the form builder UI. You'll need to try testing for conflicts as described at the page below and see if you can narrow it down.

    Posted 10 years ago on Tuesday April 10, 2012 | Permalink