PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Forms not displaying

  1. I'm seeing an issue where some forms are not displaying.

    Form not displaying on this page.
    http://www.kristofcreative.com/contact/request-quote/

    This was also happening on another page. I finally got the form to display by duplicating the original form, renaming it and then adding the "new" form to the page. Although, it didn't work to solve the issue on the page listed above. I'm embedding all forms via short codes. I'm using WordPress 3.2 and tried Safari, Firefox and Chrome.

    View source shows that the an inline style display:none is being added to the form. Not sure why.

    Posted 8 years ago on Wednesday July 6, 2011 | Permalink
  2. I have finally got the form to display by deselecting all fields that had conditional logic.

    I then went added back the conditional items. The form still displays but many of the conditional logic items aren't displaying.

    Posted 8 years ago on Wednesday July 6, 2011 | Permalink
  3. Conditional logic relies on JavaScript to show/hide the conditional items. I see the JavaScript is minimized in the head, but you have a bunch of JavaScript errors on the page. I think that's what's causing your troubles. For one, it does not look like jQuery has been enqueued.

    Relevant errors: http://pastie.org/2175905

    Depending on how you included the form in your page, you may have to enqueue the scripts manually. You can read about doing that here:
    http://www.gravityhelp.com/documentation/page/Gravity_form_enqueue_scripts

    I would turn off wp-minify if you can, and test your form with it off. If it works, you will need to determine why wp-minify is causing your problem.

    Barring that, more extensive troubleshooting can be done to test for theme and plugin conflicts:
    http://www.gravityhelp.com/forums/topic/testing-for-themeplugin-conflicts

    Posted 8 years ago on Thursday July 7, 2011 | Permalink
  4. I disabled Minify
    I disabled many other plugins.
    I disabled the scripts that were throwing errors.
    The form is embedded with shortcodes and ajax is set to false.

    But a lot of conditional items are either not being displayed or displaying when they shouldn't be -- both on the page and in preview mode.

    Posted 8 years ago on Saturday July 9, 2011 | Permalink