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Forms not displaying after site move

  1. Hi, I just moved a client's site from my cPanel powered bluehost server to Media Temple's Plesk server... and now the forms aren't wanting to show up. (among numerous other site move problems I'm now fighting). I've confirmed the forms exist through the admin dashboard. I don't see any short codes sitting there showing instead of forms... I just get blank areas.

    The temporary URL for this site is: http://72.10.38.53/contact-us/ (this is one page with one of the 4 forms running on this site).

    Posted 6 years ago on Sunday April 14, 2013 | Permalink
  2. Richard Vav
    Administrator

    Your form is there it just has't been set to display, your form uses conditional logic and so it's initial state is set to 'display:none' but then as the page loads the conditional logic should reveal the fields that should be displayed, this isn't happening and usually points to a JavaScript error, plugin or theme conflict which you can test for by following the advice here http://rkt.gs/testing

    Now something else to think about is when you migrated the site did the domain change as I believe this can cause problems if the serialized values in the database become corrupted.

    Regards,
    Richard
    --
    Just another member of the community helping out where I can

    Posted 6 years ago on Sunday April 14, 2013 | Permalink
  3. Everything is working great on my development server so there should be no conflicts.

    http://jonprestonstudios.com/concraft

    ^ That shows that the URL did change. I've moved gravity forms powered sites before with no problems... this is the first I've seen of it.

    Posted 6 years ago on Sunday April 14, 2013 | Permalink
  4. Everything is working great on my development server so there should be no conflicts.

    http://jonprestonstudios.com/concraft

    ^ That shows that the URL did change. I've moved gravity forms powered sites before with no problems... this is the first I've seen of it.

    Posted 6 years ago on Sunday April 14, 2013 | Permalink
  5. Richard Vav
    Administrator

    If you compare the two sites you will notice that the version running on the new server has a few more JavaScript errors than the one running on your dev server so I suspect that is the reason it works on the one and not the other.

    Uncaught SyntaxError: Unexpected identifier third-party.js:32
    Uncaught TypeError: Object [object Object] has no method 'fitVids' general.js:7

    Posted 6 years ago on Sunday April 14, 2013 | Permalink
  6. David Peralty
    Administrator

    If you want to move forms, the best way to do so is to export them and then import them using our built-in tools to move forms. Then it won't cause issues with serialized data. But if you do have JavaScript errors, this can cause Gravity Forms to fail to work as it is highly dependant on JavaScript (JQuery).

    Posted 6 years ago on Monday April 15, 2013 | Permalink
  7. Is there a way to get the correct Javascript libraries working there? I'm not the server admin so I don't know what to do, unless it'd be to add a link in to an online library or something...

    Posted 6 years ago on Monday April 15, 2013 | Permalink