PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Forms Not Displaying in Internet Explorer 7 & 8

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Mvied
    Member

    I've set up a form at https://seabeehf.org/museum/buy-a-brick/. In IE7 and IE8, the form does not show up at all. I peeked into the code and saw that the form is hidden when the page loads to prevent the conditional hidden fields from flickering before the page is ready. I see that there is some inline JavaScript that should make the form show up, but it doesn't seem to be working.

    I did notice one error with an invalid argument in the jquery.js file, but I'm not sure if that's related to the issue or not, but I can only assume so.

    Thanks!

    Posted 13 years ago on Friday April 1, 2011 | Permalink

  2. Carl Hancock
    Administrator

    It is most likely going to be related to some sort of error. I don't see an error when viewing that page in FireFox so it is probably an IE specific error of some sort. If you see an error related to jQuery, I would first try fixing that and then trying again. It is going to be something markup or jquery related that is causing IE not to display the form.

    When an error occurs, Javascript will quit executing. Your form uses conditional logic, which uses Javascript to show/hide the fields. The problem that Javascript isn't executing because of that error you mentioned. You will need to try and correct it and then test the form. It appears to be an IE specific issue with your form due to that error.

    Posted 13 years ago on Friday April 1, 2011 | Permalink

  3. Mvied
    Member

    Thanks Carl, but I know that the error is only in IE7 and 8, and that it needs to be fixed. That's why I'm here.

    If you pull it up in, you can see that the error is in the middle of the minified jquery.js file. I know jQuery itself doesn't have an error in it. The code that is causing the error is somewhere else; unfortunately, the error doesn't say where, so I don't know how to troubleshoot it.

    Here is the error:
    SCRIPT87: Invalid argument.
    https://seabeehf.org/museum/wp-includes/js/jquery/jquery.js?ver=1.4.2, line 116 character 165

    Posted 13 years ago on Friday April 1, 2011 | Permalink

  4. David Smith
    Member

    Hi Mike,

    I downloaded a local copy of your page and after remove this script:

    https://seabeehf.org/museum/wp-content/themes/thematic/library/scripts/thematic-dropdowns.js

    ...the error disappeared and the Gravity Form loaded successfully. I took a look around other pages on your site, specifically pages that did not have a Gravity Form, and saw you were getting the same jQuery error.

    I would recommend contacting the developer of the .js file in question. If this script is part of your theme, try contacting the theme developer for any ideas or tips on troubleshooting this script.

    Posted 13 years ago on Friday April 1, 2011 | Permalink

  5. Mvied
    Member

    No problem, the theme doesn't even use the dropdowns from Thematic, so I'll just remove them.

    Thank you. :)

    Posted 13 years ago on Friday April 1, 2011 | Permalink

  6. vtmiller
    Member

    Hey David,
    I may be experiencing a similar issue - but only in IE8 on my client's page here: http://www.cvann.org/may-11-conference/individual-registration/ and here: http://www.cvann.org/may-11-conference/vendor-registration/ - so I'm assuming it's a them .js script also. Do you have any thoughts or fixes for me?

    Posted 13 years ago on Saturday April 16, 2011 | Permalink