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Forms not showing?

  1. I recently modified the form at http://shiftselling.com/book/onesource/ but it's not showing up in Chrome or in Safari for some people and I can't figure out why.

    A number of other ones seem to work:
    - http://shiftselling.com/book/vp/
    - http://shiftselling.com/book/ceo/
    - http://shiftselling.com/book/sales/
    - http://shiftselling.com/book/marketing
    - http://shiftselling.com/book/alberta-based-sales-and-marketing-executives
    - http://shiftselling.com/book/calgary-based-sales-and-marketing-executives
    - http://shiftselling.com/book/edmonton-based-sales-and-marketing-executives

    The only thing I know is different is that titles are left aligned.

    Thanks!

    Craig

    Posted 7 years ago on Monday January 7, 2013 | Permalink
  2. Tried changing heading layouts but it made no difference.

    Posted 7 years ago on Monday January 7, 2013 | Permalink
  3. Craig, it shows up fine for me in Chrome, Firefox and Safari on OSX. Does it fail to show for you, or just some other people?

    Does the form work in the form preview when using Chrome or Safari?

    I see you have an old version of jQuery loaded on this page (1.6) from Google APIs. That is not the version that should be included with the current WordPress release (3.5) and Gravity Forms (1.6.11).

    Also, I see this in the source:

    <!-- WP Super Cache is installed but broken. The path to wp-cache-phase1.php in wp-content/advanced-cache.php must be fixed! -->
    Posted 7 years ago on Monday January 7, 2013 | Permalink
  4. It fails for me in Chrome in for some other people it fails in Safari.

    It was a problem both before and after my recent move to WP Engine so I'm not sure what's going on.

    This weekend I moved to WP Engine who - because their infrastructure is so good - does not allow any caching plugin and I don't know how to remove the extra code about caching.

    I notice it appears right at the end of the page after the end body tag </body> on line 358 but I don't know where it comes from.

    The preview works in all the browsers I tested: Chrome, Flock, Safari, Rockmelt, Firefox.

    How do I upgrade my jQuery?

    Thanks!

    Craig

    Posted 7 years ago on Monday January 7, 2013 | Permalink
  5. WP Engine support is very good: I think you should contact them. It appears they upgraded you to WordPress 3.5 over the weekend. The link to the old jQuery is likely coming from your theme: it's not enqueueing the proper jQuery version required by WordPress. If you remove this specially added jQuery with the old version hard-coded, and properly enqueue the correct version, I think you will be fine. If you contact WP Engine, they should be able to help.

    Posted 7 years ago on Monday January 7, 2013 | Permalink
  6. Hello, my forms--the ones with conditional logic--no longer show on my pages: http://www.stonavigator.com/advertize (it was working fine the last time I checked). I've added a plug-in: WP Polls, but deactivating it doesn't help. I did delete a plug-in: Newsletter. Any suggestions? The forms without conditional logic are working: http://www.stonavigator.com/lessons-learned.

    Cheers,
    ej

    Posted 7 years ago on Sunday February 3, 2013 | Permalink
  7. I had very similar issues and eventually got my forms to display by adding in some CSS to ensure that they were forced to be visible since they all of a sudden dissapeared.

    However I am having the next issue where the forms are not totalling and neither is the items added via conditional logic totalling either. One such example is the form on this page; http://www.salvagente.co.za/customise-buy-your-super-deluxe-health-capsule/

    Any help would be greatly appreciated.

    Posted 7 years ago on Wednesday February 6, 2013 | Permalink
  8. @ejlister and @freedomstudios, each situation is unique and piggybacking onto another support topic does not always work. If we can't resolve your issue here, please consider opening a new topic so we can address your concerns individually.

    @ejlister, your form is visible to me here in Firefox 18.0.1 on Windows 7: http://www.stonavigator.com/advertize/
    Screenshot: http://minus.com/lDxzQgdGhdkcf

    @freedomstudios. Adding the CSS display:block will work around the problem of "display:none" on the forms, but it's not a solution. The form not displaying is an indication that there is a JavaScript error on your page which prevent the Gravity Forms JavaScript from running properly. The most noticeable effect is that your form is hidden. You overrode that. But you also discovered that the total and conditional total will not work, because these too relay on JavaScript/jQuery. Here is a screenshot of all the JavaScript errors I can see currently: http://minus.com/lb1QwcnuzZjvWW

    This could be due to a conflict with JetPack. Please follow our troubleshooting steps here http://rkt.gs/testing

    However, looking at the source of your page, I see you are loading a very old version of jQuery:

    <script type='text/javascript' src='http://ajax.googleapis.com/ajax/libs/jquery/1.5/jquery.min.js?ver=1.5'></script>

    WordPress 3.5.1 would normally enqueue jQuery 1.8.3, which is what is required for both WordPress and Gravity Forms. If you let WordPress do its job of enqueuing the proper jQuery version, and there are no other JavaScript errors on the page, I think you will find that your form works again.

    Posted 7 years ago on Wednesday February 6, 2013 | Permalink
  9. Thanks, everyone. It was a plug-in conflict. I'm good now. Cheers...

    Posted 7 years ago on Wednesday February 6, 2013 | Permalink
  10. Thanks for the update ejlister. Which plugin was in conflict on your site?

    Posted 7 years ago on Wednesday February 6, 2013 | Permalink
  11. Hi Chris,

    My apologies, I should have started a new thread for this issue I guess.

    I have however taken your advice and stopped the theme from loading up and old version of jQuery. I have also deactivated JetPack and made sure that there were no more errors. I then removed the CSS that forced the forms to show. The result I am currently left with is that the forms are still not displaying and I would imagine that they would not be woking properly either since they don't display.

    This is a very recent issue that has cropped up so really not sure what else to try. We have been using Gravity Forms on this site for years without any problems and then it just stopped working and I was wondering if it had anything to do with WordPress 3.5 and 3.5.1.

    If you have any other ideas of what may be wrong here I would greatly appreciate your help.

    Posted 7 years ago on Wednesday February 6, 2013 | Permalink
  12. I took a look at the page just now and see a different JavaScript error:

    Timestamp: 2/6/2013 11:18:06 AM
    Error: TypeError: $mainmenu.parent(...).get(...) is undefined
    Source File: http://www.salvagente.co.za/wp-content/themes/parallelus-mingle/assets/js/libs/ddsmoothmenu.js?ver=1.5
    Line: 58

    This is the reason I mentioned "and there are no other JavaScript errors on the page" in my previous reply. It's a bit like whack-a-mole: once you fix one problem, others crop up sometimes, completely different from the original problems.

    That is for a dropdown menu and is coming from the theme. Deactivating your theme and activating the Twenty Twelve theme would likely cause your form to display again, because this script would not be loaded.

    Posted 7 years ago on Wednesday February 6, 2013 | Permalink