PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Forms not showing in Internet Explorer! Help!

  1. Hi there,

    I'm totally in love with this plugin and it works perfectly for what I need. I am putting together multiple forms for a client site, and they show up great on Chrome & Firefox. However, they don't show up AT ALL on IE. True from 3 different computers, which I'm sure have different versions.

    This is one page with the form: http://clients.sukhacreative.com/creativetravelgroup/events/bucfan-tours-tampa-bay-at-ny-giants-september-16-2012/

    Logically, I would say this isn't a theme conflict since the submissions work great on the theme in 2 browsers. Is this something else..javascript or whatnot? I really don't know where to start looking, but this is a big problem! Can anyone help?

    Thanks.

    Posted 10 years ago on Tuesday August 14, 2012 | Permalink
  2. Looks like JavaScript errors prevent it from working in some browsers. See these errors:

    Timestamp: 8/14/2012 12:16:02 AM
    Error: ReferenceError: Cufon is not defined
    Source File: http://clients.sukhacreative.com/creativetravelgroup/wp-content/themes/guesthouse/design/fonts/Humanst521.js
    Line: 7
    Timestamp: 8/14/2012 12:16:02 AM
    Error: ReferenceError: Cufon is not defined
    Source File: http://clients.sukhacreative.com/creativetravelgroup/events/bucfan-tours-tampa-bay-at-ny-giants-september-16-2012/
    Line: 424

    Once you resolve those errors your forms will likely work in all browsers, assuming there are no further JavaScript errors.

    Posted 10 years ago on Tuesday August 14, 2012 | Permalink
  3. Thanks for your help. I added back in all the instances of Cufon, as that seemed to be the problem. However, the form still doesn't show in IE. Can you point me in the right direction...or let me know what tool that is you used to check for errors so I can look myself?

    Not sure what else would be messing this up as I really need it to work cross-browser.

    Posted 10 years ago on Tuesday August 14, 2012 | Permalink
  4. David Peralty

    You still have JS errors:

    Failed to load resource: the server responded with a status of 404 (Not Found) http://clients.sukhacreative.com/creativetravelgroup/wp-content/themes/guesthouse/design/img/bigbut.png
    1000x932 script.js:52
    Warning: you have included the Google Maps API multiple times on this page. This may cause unexpected errors. main.js:42
    1000x539 script.js:52
    1000x539 script.js:52

    We find these using Google Chrome and right clicking on a page and selecting Inspect. Then we click Console. This shows us JS errors.

    Posted 10 years ago on Tuesday August 14, 2012 | Permalink
  5. Thanks. I am not experienced enough to know how to fix those issues, so I'll have to look into hiring someone. Is this something you guys do at all?

    Posted 10 years ago on Tuesday August 14, 2012 | Permalink
  6. David Peralty

    We don't. We do have a Job Board on site, and there are many great resources to hire freelancers for such jobs on jobs.wordpress.net, odesk.com and rentacoder.com. All my best!

    Posted 10 years ago on Tuesday August 14, 2012 | Permalink
  7. Thanks, David. I was able to figure it out with commenting out the problematic JS that wasn't necessary anyway. Thanks for leading me on the right path.

    Posted 10 years ago on Tuesday August 14, 2012 | Permalink

This topic has been resolved and has been closed to new replies.