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Forms Not Showing Up

Gravity Support Forums » Plugin Support » Gravity Forms

  1. blakejnolan
    Member

    3 separate forms on my site http://www.stormbraindesigns.com are no longer showing up on the site. (1 similar form is still working) They have been visable and used for some time now, nothing has changed when it comes to the site, or the shortcode used to show each form... but they just aren't showing up on the pages anymore.

    http://www.stormbraindesigns.com/client-toolbox/seo-pre-proposal-questionnaire/
    http://www.stormbraindesigns.com/client-toolbox/web-development-questionnaire/
    http://www.stormbraindesigns.com/client-toolbox/logo-design-questionnaire/

    http://www.stormbraindesigns.com/client-toolbox/website-planning-worksheet/ --- STILL WORKING

    Please help! :) Thanks.

    Posted 11 years ago on Thursday January 17, 2013 | Permalink

  2. Chris Hajer
    Key Master

    This is likely due to JavaScript errors on your site. Any JavaScript error can prevent Gravity Forms from revealing the form, so it will remain hidden with "display:none" added to it. Here are two errors I see on the first page you linked to:

    Timestamp: 1/16/2013 8:49:15 PM
Error: TypeError: k.browser is undefined
Source File: http://www.stormbraindesigns.com/wp-content/plugins/jqdock-post-thumbs/scripts/jquery.jqDock.min.js?ver=3.5
Line: 17

Timestamp: 1/16/2013 8:49:15 PM
Error: TypeError: $(...).jqDock is not a function
Source File: http://www.stormbraindesigns.com/wp-content/plugins/jqdock-post-thumbs/scripts/jqDock.options.js?ver=3.5
Line: 11

    I think the issue is that you are loading the latest jQuery (1.9.0) from Google API:

    <script type='text/javascript' src='http://ajax.googleapis.com/ajax/libs/jquery/1/jquery.min.js?ver=3.5'></script>

    If you remove that version and let WordPress do its job of enqueing version 1.8.3, assuming there are no other JavaScript errors, I think you will find that your forms display properly.

    You can determine where the googleapis jQuery is coming from by using our troubleshooting tips here http://rkt.gs/testing

    Posted 11 years ago on Thursday January 17, 2013 | Permalink

  3. blakejnolan
    Member

    Thanks for the quick response! Got it working. You guys rock.

    Posted 11 years ago on Thursday January 17, 2013 | Permalink

  4. Chris Hajer
    Key Master

    Thanks for the update.

    Posted 11 years ago on Thursday January 17, 2013 | Permalink

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