Forms Not Updating After Being Saved « Gravity Support Forums

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rmnetwork
Member

I've created a form that is a mix of drop down, radios, singles, etc. I was able to save, add notifications. I wanted to go back and add a captcha box but it won't update. Even if I just open the form and then hit update without making any changes it won't update.

I have deactivated all plugins, reinstalled gravity forms (multiple times), reinstalled wordpress, switched to default theme and still no dice. Using firebug I can see a javascript error:

function sack(file){this.xmlhttp=null;this.resetData=function(){this.method="POST";this.queryStringSeparator="?";thi........

http://www.pastie.org/1174851

All files have permissions of 755

This is a reoccurring issue. Please help.

Posted 13 years ago on Wednesday September 22, 2010 | Permalink
Carl Hancock
Administrator

First try creating a form that consists of just a text input field and a text area field and then save that form. If the form saves fine, then try adding a checkbox, drop down and radio button field the form and save it.

Let me know how it goes. This will help determine if it is a mod_security firewall issue.

Posted 13 years ago on Wednesday September 22, 2010 | Permalink
rmnetwork
Member

It was actually the mod_security. I called my host and they made some changes. This was there response.

As for the fix, I just added a location match to the modsec2 whitelist located in /usr/local/apache/conf/modsec2/whitelist for the path error in your wp-admin folder: /wp-admin/admin-ajax.php and the id 300016.

The fix looked like this:

<LocationMatch /wp-admin/admin-ajax.php >
SecRuleRemoveById 300016
</LocationMatch>

Then I restarted apache.

Posted 13 years ago on Friday September 24, 2010 | Permalink
joethoron
Member

How do we identify the ID? Or is it the same for everyone?

Posted 13 years ago on Thursday March 24, 2011 | Permalink
Carl Hancock
Administrator

I'm, not 100% sure if it's the same for everyone. Some hosts also have a web interface in their control panel that lets you whitelist things and you simply add that file to the white list. You may need to check with your web host and let them know the solution and they can provide assistance.

Posted 13 years ago on Thursday March 24, 2011 | Permalink
guevara
Member

Carl just spoke to my host and they have just told me that my site would get hacked if i did that

Sam:
your site will not work with out mode security.
Sam:
Your site will be hacked if we allow in it.
Gabriel:
no dont worry i dont want a hacked site
Sam:
okay.
Sam:
So i will remove it from whitelist of mod_security.
Gabriel:
i dont think the developer wanted my site hacked
Gabriel:
ok if it is on whitelist my site could get hacked
Sam:
Yes.
Gabriel:
ok then remove please
Sam:
I have removed it.
Gabriel:

Posted 13 years ago on Thursday March 24, 2011 | Permalink
Carl Hancock
Administrator

@guevara Your host is being overly paranoid. Plenty of users on the forum have had the same issue and updated their MOD_SECURITY settings to whitelist that file. They don't whitelist your entire server, just that single file. We have code in place on our end to prevent injection and malicious attacks using that file.

So whitelisting that file is not going to open up your site to hacks. But not whitelisting that file means Gravity Forms isn't going to work because the AJAX can't function properly.

Posted 13 years ago on Friday March 25, 2011 | Permalink
guevara
Member

ynne:
since we cannot add anything for the server wide settings
Lynne:
we have done this for the domain by adding it in the .htaccess fle

IS this any good Carl??

Posted 13 years ago on Saturday March 26, 2011 | Permalink
Carl Hancock
Administrator

@guevara I'm not 100% sure as I don't know everything about mod_security as far as that goes, I only know it's a mod_security issue and what the typical fix is. But there are a variety of ways to handle mod_security changes, so if your host says it should work then you can give it a shot and see if it enables your forms to save now.

Posted 13 years ago on Sunday March 27, 2011 | Permalink
guevara
Member

Thanx for your help Carl, the wasters finally figured it out - .htaccess file didnt work

Posted 13 years ago on Sunday March 27, 2011 | Permalink

This topic has been resolved and has been closed to new replies.