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Forms not working in IE or Safari

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Debwork
    Member

    URL is: http://www.lowvisionsimulators.com/sitecontent/contact-us
    Tested on XP and Win7
    Works on Firefox and Chrome - great
    Does not work on Safari and IE 8
    What happens: Form shows up fine but upon submit just shows the blank form, no email is received, and does not show up in 'entries'.

    Thanks for the help.

    Posted 11 years ago on Thursday May 3, 2012 | Permalink

  2. kyle
    Member

    Your theme is loading a very old version of jquery (1.4.2), which will almost always cause problems. If you switch to 2011 theme does it work?

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  3. Debwork
    Member

    I updated and activated Twenty Eleven but the same thing happened - no success message, no message received in Internet Explorer.

    I downloaded the newest version of the theme but it is the same jquery version.

    This site is not at the root directory but resides in /sitecontent - would that have anything to do with it?

    thanks

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  4. David Peralty

    Where it resides is fine. You still have:
    http://www.lowvisionsimulators.com/sitecontent/wp-content/themes/paperplane/js/jquery-1.4.2.min.js being called in the header of your theme, after your 1.7.1 call.

    WordPress ships with JQuery 1.7.1 and we can't troubleshoot anything until only that version of JQuery is set to show up.

    David

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  5. Debwork
    Member

    OK so that sounds like 2011 should work.
    I have that theme activated now.
    Thanks.

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  6. Debwork
    Member

    Please check it out thanks one million.

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  7. David Peralty

    Looks like it is working now to me. I submitted an entry. Can you please confirm?

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  8. David Peralty

    So it looks to be a theme issue. Hopefully, you or the theme developer will be able to resolve this issue.

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  9. Debwork
    Member

    yes... confirmed... it doesn't work on my XP after clearing browser cache but it worked on Win7 ie8
    I reset it to the original theme... cleared browser cache... and now it still works on Win7 ie8.

    Is there a way to get around the theme's use of 1.4.2? ... which is going above and beyond, I know.

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  10. kyle
    Member

    You could do a global search on the theme files to find the call to it and remove it. Normally it'd be a wp_enqueue_script call, but all bets are off if the theme is loading an older version of jquery.

    Posted 11 years ago on Friday May 4, 2012 | Permalink