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Forms not working in Internet Explorer

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jberry
    Member

    Hello,

    I apologize, but I am a beginning user and I am not familiar with specific technical terms. My problem is that we have been using gravity forms for our volunteer application https://www.gsglavolunteerapps.org/ and concurrent forms. With the exception of a few hosting issues this has worked amazingly for us. Then last week we started having issues with Internet Explorer that iludes to a security issue. Our host indicated that it is a problem with the gravity forms plugin that is causing this issue. Can you please provide us with a solution? These forms are being used many many times a day and we are receiving very negative feedback because of this issue.

    Thanks.

    Posted 10 years ago on Tuesday April 23, 2013 | Permalink

  2. David Peralty

    Can you please try the following steps?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Also, it looks like you are trying to include Gravity Forms on a HTTPS page, have you used a Force HTTPS plugin to make sure WordPress and all the plugins and scripts are pulled in correctly?

    Posted 10 years ago on Tuesday April 23, 2013 | Permalink

  3. Richard Vav
    Administrator

    Your form is failing to appear because the browser is blocking jQuery and the majority of your other scripts from being loaded probably due to the way HTTPS has been implemented on your site. Are you using a HTTPS plugin of some sort?

    Posted 10 years ago on Tuesday April 23, 2013 | Permalink

  4. jberry
    Member

    hello, thank you for your replies. The hosting provider that we use actually did the forcing of the https originally. It would for a long time and then all the sudden stopped. I submitted a support ticket and they basically came back and said they couldn't fix it. I have escalated the request and I am hoping they can figure it out. Unfortunately I just do not have the ability or even close to the knowledge on how to fix this. I have not done the testing as suggested above because this is a live site and very heavily relied upon, and I am concerned I would mess it up. I have authorization to purchase support (if reasonably priced since we are a non profit.) Any suggestions on how I might go about getting this fixed?

    Posted 10 years ago on Wednesday May 8, 2013 | Permalink

  5. David Peralty

    This isn't something that we can help with as it looks to be a hosting server issue if they were/are forcing HTTPS.

    Posted 10 years ago on Wednesday May 8, 2013 | Permalink

  6. jberry
    Member

    Is there any way of securing the forms without forcing https?

    Posted 10 years ago on Friday May 10, 2013 | Permalink