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Forms submit but they don't confirm and seem to load indefinitely

Gravity Support Forums » Plugin Support » Gravity Forms

  1. ResaMichelle
    Member

    All of my forms, both in preview and in their places on the site, will submit (they don't send notifications, which I'm not sure is a related problem or not, but at this point, nothing would surprise me), but the user doesn't get any kind of confirmation that it's been submitted because the page just keeps loading. The user does receive an error message if a field is filled out incorrectly, though, so it seems only to be a submission error.

    I've tested this with Ajax activated and deactivated and the results are consistent.

    http://www.resamichellemedia.com/contact
    http://www.resamichellemedia.com/project-proposal-request

    Posted 11 years ago on Friday November 16, 2012 | Permalink

  2. Jive Software
    Member

    Do you have conflicting plug in?
    I noticed this promted a resource failed to load error in my inspector:
    http://www.resamichellemedia.com/wp-content/plugins/flexi-quote-rotator/styles/

    Or is it something with your hosting provider?

    Posted 11 years ago on Friday November 16, 2012 | Permalink

  3. sethneal
    Member

    I'm having a serious issue with Notifications too. They simply aren't working. However, confirmations seem to work. Any guidance would be great.

    Posted 11 years ago on Friday November 16, 2012 | Permalink

  4. Chris Hajer
    Key Master

    ResaMichelle - please begin by testing for theme and plugin conflicts by following these instructions http://rkt.gs/testing

    That will help solve the problem of 'no confirmation' being shown to the user.

    The notifications is a separate issue altogether and we'll handle it as such.

    Posted 11 years ago on Saturday November 17, 2012 | Permalink

  5. Chris Hajer
    Key Master

    @sethneal, your issue is the opposite of ResaMichelle's. Please begin a new topic for your issue and include a link to your website and the page with the form where this can be observed.

    For notification delivery issues, assuming the configuration is correct, we normally first recommend installing an SMTP plugin to get around any restrictions your host may have with the built in mail function.

    (you can try any of these, but just one is required):
    http://wordpress.org/extend/plugins/cimy-swift-smtp/
    http://wordpress.org/extend/plugins/configure-smtp/
    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Posted 11 years ago on Saturday November 17, 2012 | Permalink

  6. sethneal
    Member

    @chris, thanks so much. I have no idea why I started at the bottom of your list, but Cimy Swift SMTP was the only one that actually worked for me!!! BUT, its working! Thanks a ton.

    Posted 11 years ago on Saturday November 17, 2012 | Permalink

  7. ResaMichelle
    Member

    There's no conflict with the theme, the plugins all clear, I added Google Libraries to no avail. However, I'm now receiving messages, so that's a plus.

    Posted 11 years ago on Saturday November 17, 2012 | Permalink

  8. Chris Hajer
    Key Master

    @ResaMichelle, can you submit the form successfully from the form preview?

    Posted 11 years ago on Saturday November 17, 2012 | Permalink

  9. ResaMichelle
    Member

    @Chris Hajer The previews have the same problem. They submit successfully on the back end, but seem to load indefinitely on the user end.

    Posted 11 years ago on Sunday November 18, 2012 | Permalink

  10. Chris Hajer
    Key Master

    I'm sorry, I see now that you mentioned that in your initial topic. Can you please send me a WordPress administrator login to chris@rocketgenius.com so I can take a look at this. Thank you.

    Posted 11 years ago on Sunday November 18, 2012 | Permalink

  11. Chris Hajer
    Key Master

    I replied to your email. I am getting a 500 Internal Server error if I wait until the request eventually times out after form submission. Please check your host's error logs for what that error might be.

    Posted 11 years ago on Monday November 19, 2012 | Permalink

  12. ResaMichelle
    Member

    I checked with my hosting company, and the error they receive on their side reads:
    Script timed out before returning headers: index.php, referer:
    http://www.resamichellemedia.com/contact

    There are no related errors in the error log in the public_html file.

    Posted 11 years ago on Friday November 23, 2012 | Permalink