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Forms Won't Save

Gravity Support Forums » Plugin Support » Gravity Forms

  1. sandpetra
    Member

    I recently bought a developer license for Gravity forms and decided to try it out on my website, however no forms appear to be saving, when I say they aren't saving - they don't appear in the edit-forms table.

    I'm not sure if this is an error with the plugin or simply down to the fact that a table hasn't been created in the database properly?

    I've googled around for a solution and I've also searched this forum, although alot of the time I seem to be redirecting me to bbPress error pages, most of the suggestions seem to suggest deactivting all of my plugins to see if there is a conflict, whilst another suggestion is to completely delete and reinstall the plugin, making sure that all my CHMOD permissions are correct.

    None of these seem to have done anything and I am wondering if anyone else has ran into similar problems.

    Cheers!

    Posted 14 years ago on Thursday August 12, 2010 | Permalink

  2. Carl Hancock
    Administrator

    It's hard to tell without looking at the site. The plugin may not have installed properly, or it could be a theme or plugin conflict that is causing the issue.

    - Uninstall the plugin using the Uninstall feature on the Settings page (Forms > settings)
    - Reinstall the plugin from scratch

    If that doesn't work you will need to check for theme conflict:

    - Activate the default TwentyTen or Kubrick theme depending on your WordPress version
    - Test to see if Forms save

    If they still don't work then you will need to check for plugin conflict:

    - Deactivate ALL plugins
    - Activate Gravity Forms
    - Test to see if Forms save

    If they do save then it is a plugin conflict and you will now need to determine which plugin is causing the problem:

    - Activate each plugin one by one
    - Test to see if Forms save after each plugin you activate

    Posted 14 years ago on Thursday August 12, 2010 | Permalink

  3. sandpetra
    Member

    OK I did all the above, numerous times. It's not a theme conflict, or a plugin conflict (I deactivated everything).

    Any other ideas?

    At the moment, I create a form, it says the form is saved, and when I go to manage my forms, there is none available.

    Posted 14 years ago on Thursday August 12, 2010 | Permalink

  4. Carl Hancock
    Administrator

    Hard to determine the issue without looking at the site first hand, too many variables. If you can send us a WordPress admin login via our Contact Us form we'd be glad to take a look and see what is going on.

    Posted 14 years ago on Friday August 13, 2010 | Permalink