?fullname=First Last not working « Gravity Support Forums

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3cstudio
Member

Hi G.F.:

I have setup some email addresses to post to specific names/Values on the site page:

http://test.hollandbuscompany.com/parts/

The first two "Email Name" links are not pulling up their respective pull-down value.

Any advice? I tried fname, fullname, and just "name", which ended up being a 404 as noted in other posts on this support forum... I compared to a couple of other sites that I manage and all the settings seem to be the same. So, the variables can be hosting, conflicting plugins, etc.?

Thanks in advance,

Steve C.
3Cstudio

Posted 11 years ago on Monday January 7, 2013 | Permalink
David Peralty

Can you try the following steps to troubleshoot a theme/plugin conflict?
http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

All my best!

Posted 11 years ago on Monday January 7, 2013 | Permalink
3cstudio
Member

Did both the plugin and the theme troubleshoots as explained in that link -- no luck still. Any further thoughts?

Posted 11 years ago on Tuesday January 8, 2013 | Permalink
David Peralty

Just to confirm, you are using the latest versions of WordPress (3.5) and Gravity Forms (1.6.11) ?

Posted 11 years ago on Tuesday January 8, 2013 | Permalink
3cstudio
Member

Yes:

Gravity Forms - Version 1.6.11
Wordpress - Version 3.5
(both copy/pasted from within the admin Plugin page content)

Posted 11 years ago on Tuesday January 8, 2013 | Permalink
3cstudio
Member

Any chance there are version requirements server-side? PHP version, mySQL, etc. that GF would require? I ran into issues with this same host when trying to implement iThemes' BackupBuddy -- they didn't even have Curl implemented on their setup, let alone have it updated & working with PHP5.... please let me know what additional requirements GF may have need of to function properly.

Posted 11 years ago on Tuesday January 8, 2013 | Permalink
Chris Hajer
Key Master

The plugin requirements are listed on the bottom of every forum page:

WordPress 3.3+
MySQL 5
PHP 5
JavaScript

You can check your installation by going to the Gravity Forms settings page and checking the installation status. All your check marks should be green.

I don't think that's related to your problem though.

Where are the forms on your site that should be passing information from one to the next?

Posted 11 years ago on Wednesday January 9, 2013 | Permalink
3cstudio
Member

Ah, yes - I see that - and yes, all 4 entries have green check marks next to them.

You said:

Where are the forms on your site that should be passing information from one to the next?

I'm not sure I follow you -- there are 2 Email links on: http://test.hollandbuscompany.com/parts/ that was trying to get to pull up their respective name entries on: http://test.hollandbuscompany.com/contact-us/ by simply adding to the URL in the format of: ?fullname=First Last
to link to the Contact Us form and a specific recipient... can you help me spot where the disconnect resides?

Thanks,
Steve C.
3Cstudio

Posted 11 years ago on Wednesday January 9, 2013 | Permalink
Chris Hajer
Key Master

Can you try with just a simple name with no space in both the link, and the value of the choice in the drop down? Or try changing the space between first and last in your link to a +, like this:

Doug+Wynsma
Barry+Dekker

You don't even need the full name at all here, so long as the value in the dropdown is the same as the value you send in the query string in your link. It could be wynsmad and dekkerb.

Posted 11 years ago on Wednesday January 9, 2013 | Permalink
3cstudio
Member

OK, Chris.

I tried both:
a). added + between names in the link
b). changed the first entry to =dwynsma and its value in the form to the same: dwynsma
... no luck.

Can I grant you access to the site so you can view all settings that are in place, or no? If so, what address shall I assign login?

Keep me posted. Thanks,

Steve C.
3Cstudio

Posted 11 years ago on Thursday January 10, 2013 | Permalink
Chris Hajer
Key Master

Sure, send a WordPress administrator login to chris@rocketgenius.com and I will take a look at it.

Thanks

Posted 11 years ago on Thursday January 10, 2013 | Permalink
3cstudio
Member

Sure thing - sent now.

Posted 11 years ago on Thursday January 10, 2013 | Permalink
Chris Hajer
Key Master

I received the login details. You did not have the box checked "Allow field to be populated dynamically" on the Advanced tab for the drop down field. I checked that and gave it a parameter name of "fullname" and you will see that it works now. I did not edit your page with the links or the drop down values. You can go ahead and change those back if you want.

Posted 11 years ago on Thursday January 10, 2013 | Permalink
3cstudio
Member

*smacks forehead* :-/

Thanks Chris.

Posted 11 years ago on Thursday January 10, 2013 | Permalink
3cstudio
Member

Final question: I noticed, now that the pull-down is via dynamic population, its styles are no longer "pretty"... the drop-down shows as the browser default instead of the more-styled version from the previous setting that was *not* the check-boxed "Allow field to be populated dynamically". Is that on purpose/for a reason, or is it something that can be added to future updates to make them the same great styling?

Thanks again,

Steve C.
3Cstudio

Posted 11 years ago on Thursday January 10, 2013 | Permalink
David Peralty

You might just need to re-add styling specific for that drop down to your CSS, though I don't know why it is different.

Posted 11 years ago on Thursday January 10, 2013 | Permalink
Chris Hajer
Key Master

The style issue is unrelated to the checkbox "allow field to be populated dynamically". I just changed it back and the form looks the same with or without that box checked.

Something else changed if it looks different now. I tried changing it back to see what it looked like before, but it looks no different. What did it look like before?

Did you change domain names or hosting or add any other plugins or plugin updates to the installation?

Posted 11 years ago on Friday January 11, 2013 | Permalink
3cstudio
Member

I don't know. :o/ I too cannot replicate it. All I know is that, at some point in the process of setting up the form, the pull-down was nicely styled instead of taking on the default settings of the browser or overall site styles. It *seemed* that those styles went away with the checkbox, but I could be completely wrong on that.

Do the pull-downs typically have styling from G.F., or am I making that up? In other words, does G.F. pull-downs come with styles "out of the box" by design, or no? I can obviously implement my own styles, but wondered (before I attempted that) whether there were already default G.F. styles to work from that I'm somehow overlooking... that is, if I saw what I thought I saw to begin with!

Hope that makes at least muddy sense...

Posted 11 years ago on Friday January 11, 2013 | Permalink
Chris Hajer
Key Master

The form is inheriting your theme's style. There is nothing unusual looking about it. It is possible it looks different than before, but I can't tell from looking at the page what was added or removed.

There are default styles included by Gravity Forms for all form elements, in the wp-content/plugins/gravityforms/css/forms.css stylesheet, and that stylesheet is being included in your page. You can override those styles in your own theme's stylesheet if you like.

It would be nice to see a version which had the styles you're looking for, so we could see what changed.

Posted 11 years ago on Friday January 11, 2013 | Permalink
3cstudio
Member

Thanks Chris -- if I come across it again, I'll shoot a note your way. I think this post is close-able now, so thanks for all your help!

Steve C.
3Cstudio

Posted 11 years ago on Friday January 11, 2013 | Permalink
Chris Hajer
Key Master

Thanks Steve. Have a nice weekend.

Posted 11 years ago on Friday January 11, 2013 | Permalink

This topic has been resolved and has been closed to new replies.