PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

G Forms displaying intermittently on site since update -please help!

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jamesalexmsg
    Member

    It seems that since i updated the G Form to the latest BIG update(1.6.4)it now only shows intermittently. It il be there and I receive applications via the form but then i notice a pause in new applications and when i check the page it has gone. I had some issues with the entries showing in the admin area but fixed this as per advice on here regarding the changes to the tables by repairing via php access. Im close to throwing in the towel as keep reading all sorts about what is wrong... ive disabled w3 cache and this seemed to help to and im also running cloudflare too.

    Form is on http://www.msg-nonstatuscontracthire.co.uk/apply/

    I have no clue about what to look for in the source if anyone who does could just have a quick look for me?

    Cheers

    Jamie

    Posted 11 years ago on Saturday July 28, 2012 | Permalink

  2. Chris Hajer
    Key Master

    Can you check to see how much RAM is available for PHP and WordPress? Sounds like you have an intermittent resource problem. With a long, complex form such as yours, you might be running out of RAM. Here is one way to go about increasing RAM:

    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Additionally, is there a way we can force the form to NOT show, or does it appear to be completely random?

    Posted 11 years ago on Sunday July 29, 2012 | Permalink

  3. jamesalexmsg
    Member

    Thanks Chris. PHP RAM is 64M but playing around to increase Wordpress from 32M now.
    Not sure what you mean about not showing it...kind of misses the point of having the form?

    Its only happend since it was upgraded as previously fine. It seems to fail first time then appear on re-fresh?

    Cheers

    Posted 11 years ago on Sunday July 29, 2012 | Permalink

  4. Chris Hajer
    Key Master

    What I mean is: can you reproduce the error reliably, so we can see it in a broken state and investigate why at that point. If every time we view the page, the form is there, we won't be able to help much, other than general troubleshooting advice (like RAM, plugin conflicts, theme conflicts, server config, etc.)

    Sounds like you need more RAM, based on the 32M and 64M information you posted.

    Posted 11 years ago on Monday July 30, 2012 | Permalink