Getting duplicate entries « Gravity Support Forums

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erikajurney
Member

Any idea why a few days ago GF on 2 different blogs started submitting duplicate entries when previously it had not been?

I have a standard contact form and it started sending me 2 emails per submission.

I also have a post-creation form on a different blog which is now creating 2 posts for each submission. The only difference is that one of the posts doesn't have the uploaded image attached to it. Otherwise they're identical.

Thanks,
Erika

(I currently have a single-site license which I'll happily upgrade to multi-site once I get a response to my upgrade key request from last week.)

Posted 14 years ago on Monday July 5, 2010 | Permalink
Carl Hancock
Administrator

If you are getting duplicate entries of any kind and it just started happening then you need to look at what you have changed on those sites. Another plugin could be interfering with form submissions. You will need to check for plugin conflicts to determine which plugin is causing the issue.

It could also be the result of a caching plugin that is causing the form to submit cached data. So you may need to see if you are running some sort of caching plugin.

Posted 14 years ago on Monday July 5, 2010 | Permalink
erikajurney
Member

Hmm, it even happens when GF is the only plugin active...

Posted 14 years ago on Monday July 5, 2010 | Permalink
Carl Hancock
Administrator

If you use our Contact Us form and send us a WordPress admin login we would be glad to take a look. It's also possible for your theme to interfere with how plugins operate. Send us a login and we can take a look.

Posted 14 years ago on Tuesday July 6, 2010 | Permalink
erikajurney
Member

Thank you Carl - I just sent such a note.

Posted 14 years ago on Tuesday July 6, 2010 | Permalink
erikajurney
Member

Carl, has anyone had a chance to look at this yet? I haven't heard back.

Thanks,
Erika

Posted 14 years ago on Thursday July 8, 2010 | Permalink
imi82
Member

Hi!

I've got the same problem.

Yesterday, everything was ok.

I'm testing the added plugins if they are the problem for me.

Posted 14 years ago on Thursday July 8, 2010 | Permalink
imi82
Member

I tested all the plugins but I still get duplicated posts.

So how to solve this problem?

ThX

Now I'll uninstall the gravity to check if it works

Posted 14 years ago on Thursday July 8, 2010 | Permalink
Carl Hancock
Administrator

@erikajurney I was able to recreate the issue on your site. But after I deactivated *ALL* other plugins and then only activating Gravity Forms I noticed something... the shortcode wasn't in the post body for that page. It was appearing because it was being displayed via Page Caching from W3 Total Cache.

I added the shortcode back to the page, submitted some test forms and it works fine. You can view those test entries and see the entry id's are in order so no duplicates were created. The form didn't actually exist on the page for whatever reason, but W3 Total Cache was still showing it so that was causing problems. Caching can cause issues such as this.

@imi82 Did you deactivate ALL your plugins and then activate just Gravity Forms and test? This issue doesn't happen on it's own. It's always another plugin or theme that causes it. In the case above it was the W3 Total Cache plugin showing a cached version of the page that was incorrect.

Posted 14 years ago on Thursday July 8, 2010 | Permalink
erikajurney
Member

The shortcode wasn't appearing because the content of that page was being displayed using a php include and that needs the plugin Exec PHP - it had nothing to do with caching.

Thanks for taking a look!
Erika

Posted 14 years ago on Thursday July 8, 2010 | Permalink
imi82
Member

Yes, It was a plugin (auto keywords).

THX for support

Posted 14 years ago on Thursday July 8, 2010 | Permalink

This topic has been resolved and has been closed to new replies.