Getting Error, but no highlighting « Gravity Support Forums

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anndonnelly
Member

Getting on submit "There was a problem with your submission. Errors have been highlighted below." but nothing highlighted. I've read through the forum and found a few other posts with this, but still haven't pinpointed where my error is. Here's some info:
- get error in Preview as well as on page where form is placed http://e-business.ie/cfi/irish-limited-company-order-form/
- there is a lot of conditional logic going on
- there are pricing fields
- using PayPal Add-on

Any ideas of where I may be going wrong?

Thanks, Ann

Posted 12 years ago on Tuesday October 9, 2012 | Permalink
Chris Hajer
Key Master
The fields which fail validation are outlined in red and there is a message similar to this beneath each one (it varies for some fields): "This field is required."

Screenshot: http://i.minus.com/ibvtle5RJjXTRG.png

Maybe the highlighting of the errors is too subtle and you would like them to stand out more? Here is something which really stands out to show you where the errors are. This is just an example of how to target those fields. Add this CSS to your theme's stylesheet:
```
[css]
body .gform_wrapper li.gfield.gfield_error {
    font-size: 20px;
    background-color:yellow!important;
}
```
Posted 12 years ago on Wednesday October 10, 2012 | Permalink
anndonnelly
Member

Thanks for testing it out, but I do see those errors if I don't fill out the required fields. They stand out nicely with the default css.

But when I do fill out the required fields (yes, it's a long form with a lot of required fields, thank god for autocomplete) I still get the error message, but no fields highlighted in that way.

Posted 12 years ago on Thursday October 11, 2012 | Permalink
Chris Hajer
Key Master

So, when you fill out all the required fields, you get the error message, but nothing is highlighted, is that correct? That can happen if you have a hidden or admin only fields which is required and is empty. Since you cannot fill it out, the form will not validate and you could get the error but not see where it is. Could that be the case? It could be related to fields which are not shown due to conditional logic or section breaks as well.

If not, let us know if this happens in the form preview as well. If it works normally in the form preview, you likely have a plugin or theme conflict and can begin testing for those by following these instructions http://rkt.gs/testing

Posted 12 years ago on Thursday October 11, 2012 | Permalink
anndonnelly
Member

It doesn't work properly in the preview either. I get the same error.

I have no hidden or admin fields, but use a lot of conditional logic - ie do you need to add a third person and then all the fields for the third person, etc. I had it working before with the conditional logic like this, but have added a good few fields since then and am not sure at what point the error started.

I tested the form filling in all the fields, using whatever condition was required to show them all, and still get this error.

Posted 12 years ago on Thursday October 11, 2012 | Permalink
Rob Harrell
Member

Can you make sure that you are using 1.6.8.1

http://www.gravityhelp.com/downloads/

Posted 12 years ago on Thursday October 11, 2012 | Permalink
anndonnelly
Member

Thanks Rob, when I first got the error and started searching for answers, I came across that solution and did the upgrade available via the admin panel. It says 1.6.8. Is this download another version?

Posted 12 years ago on Thursday October 11, 2012 | Permalink
Rob Harrell
Member

Yes, this is 1.6.8.1.

Posted 12 years ago on Thursday October 11, 2012 | Permalink
anndonnelly
Member

Upgraded to 1.6.8.1, still same error.

Been through all the fields over and over. If there is a required field that isn't showing because of conditional logic is that a problem? I thought I had it working ok under those conditions before.

Posted 12 years ago on Thursday October 11, 2012 | Permalink
Rob Harrell
Member

It looks like this field is causing it to choke: Screenshot

Can you double check that field and how it's setup?

Posted 12 years ago on Thursday October 11, 2012 | Permalink
anndonnelly
Member

Yay!!! :-) Conditional logic in that field had an error. It depended on an option that I had removed and then added back, so probably needed resetting. Now seems to be all good. Very hard to test all variations, because there are so many fields with conditional logic, but that main thing is out of the way and submit is taking them to PayPal. Loving my Gravity Forms!

Posted 12 years ago on Friday October 12, 2012 | Permalink
Rob Harrell
Member

Awesome! Glad you got it sorted out.

Posted 12 years ago on Friday October 12, 2012 | Permalink

This topic has been resolved and has been closed to new replies.