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GF and Cart 66 entries not saving if payment isn't complete

  1. So there are several application forms on my site that require a application fee. This is handled through Gravity Forms and Cart66.

    Under ideal circumstances this is what happens:

    1. Capture the user form data entry
    2. Send a notification from GF of the received entry to the user and admin
    3. Send the user to the shopping cart to complete payment
    4. After payment is complete the user receives a separate invoice from Cart 66.

    The problem I am running into is when a user fills out the form and doesn't complete payment, the data is not saved under the "entries" but a notification is sent that the entry has been received.

    The question is how do I allow all entries, paid or unpaid, to be saved as entries and/or notifications to only be sent when payment is completed? We are receiving notifications of entries but the entry data is not being saved. Likewise, the user is getting a notification that we have received their entry. We are having to manually add entries to our exported reports which is very time consuming especially when we are anticipating 100s of entries.

    Any ideas? Thanks!!!

    Posted 11 years ago on Tuesday November 13, 2012 | Permalink