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GF showing duplicate entries: 1 shows PROCESSING, another shows APPROVED

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. MissKitty
    Member

    We have a GF form w/ Paypal Add-On on our site that collects registration and payment for an upcoming conference.

    • We had issues of user entries showing payment status as PROCESSING, yet no payment reflected in Paypal. (Only those w/ APPROVED payment status is reflected in Paypal.)
    • So after much research and testing, we determined those users must have successfully completed the entry form, but aborted before payment was made.

    That explains most of the Gravity Forms PROCESSING entries.

    However :)

    • we have also received "duplicates" in GF entries dashboard:

      • the first entry is noted as payment status PROCESSING, followed by an identical user whose payment status is noted as APPROVED.
    • I was not able to duplicate this, and I'm not sure how these duplicates occur.

    IPN notes:

    We have enabled (today, to troubleshoot):

    • -Send admin notifications only when payment has been made
    • Send user notifications only when payment has been made

    Any assistance so we can sort out this "duplicate" entry issue would be profusely appreciated!
    And thanks in advance.

    Posted 11 years ago on Saturday March 9, 2013 | Permalink

  2. MissKitty
    Member

    Here is the url to the form:
    http://www.masscouncil.org/?page_id=1308

    Posted 11 years ago on Saturday March 9, 2013 | Permalink

  3. alsc
    Member

    Basically, you have answered your own question already.

    Processing is the user who filled out the form and went to Paypal but didn't complete the payment or some sort of error occured. As soon as the form is filled out, it receives the status Processing and when payment is completed, the status is updated to Approved.

    When you have two identical users following each other only with status processing and approved, it just means that the user aborted the payment or something went wrong and he tried again and succeded.

    Posted 11 years ago on Saturday March 9, 2013 | Permalink

  4. gmw
    Member

    @MissKitty - @alsc is exactly right. We run about a dozen basketball events in the U.S. and have dealt with this issue over and over again. Some registrants have filled out our lengthy registration form six times before finally actually making payment on PayPal. When we contact them they simply tell us that they were "confused" by PayPal's landing page.

    If you can justify the expense upgrade your PayPal account to Pro ($30 a month). We are in process of doing that right now. That way your registrants won't have to leave your site to make payment. Much better.

    In case you didn't know, PayPal has released an Advanced option ($5 a month) which like the Pro option keeps the registrant on your site. Unfortunately, Gravity Forms does not support the Advanced product yet. So if you like the sound of this go the link below and let the good folks here at RocketGenius that you want them to work on a PayPal Advanced add-on ASAP.

    Best of luck!

    Posted 11 years ago on Sunday March 10, 2013 | Permalink

  5. gmw
    Member

    Sorry here is the link:

    http://www.gravityhelp.com/forums/topic/paypal-advanced

    Posted 11 years ago on Sunday March 10, 2013 | Permalink