PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

GF v1.6beta1 error when saving form

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Luke
    Member

    Hi,
    I have just tried adding a list custom field and saving the form but it came up with an error saying something like "There was an error when saving your form, please contact the support team ". The same happened for when i selected the option for my first image upload to be set as the featured image. I used your meta recovery tool but this did not fix the problem. Perhaps I have installed the beta version incorrectly? Do I need to uninstall all of the addons, and can I just whip the old GF folder off of my server via ftp and dump the new folder in, or do you suggest a different installation method?

    Posted 13 years ago on Wednesday August 24, 2011 | Permalink

  2. Chris Hajer
    Key Master

    You can just remove the gravityforms folder, then upload the new gravityforms folder. After I deleted the original gravityforms folder (1.5.2.8) I visited the plugins page of wp-admin, which gave me a message that Gravity Forms was deactivated because it could not be found. Then I uploaded the new folder, visited the plugins, and activated.

    You should not have to do more than that. You might want to try a different browser or completely clear the browser cache to ensure you don't have any cached JavaScript.

    You should not have to use the meta recovery tool to just install a new version of the plugin.

    Posted 13 years ago on Wednesday August 24, 2011 | Permalink

  3. Carl Hancock
    Administrator

    This message is a safeguard to prevent you from saving a possible corrupt form and wiping out data. So something you configured didn't work properly. If you encounter the issue again, let us know and we can investigate further.

    Posted 13 years ago on Thursday August 25, 2011 | Permalink

  4. Luke
    Member

    Hmm Ive put the old version back on and it works fine (not a corrupted form). I am using a number of the add-ons that gravity forms supports. None of these would affect a smooth installation? The only other thing that I can think of is the plugin that I use called "Gravity Forms Custom Post Types", but I need this to transfer the data into the correct post type in my backend.

    Posted 13 years ago on Friday August 26, 2011 | Permalink

  5. Chris Hajer
    Key Master

    Luke, I think this might be related to your problem.

    http://www.gravityhelp.com/forums/topic/post-title-stops-save-on-beta-16?replies=5&message=closed#post-33666

    If your theme does not support post formats, I think you will see this problem. Adding this to functions.php will help prevent the error:

    [php]
if(function_exists('add_theme_support')) add_theme_support( 'post-formats' );

    I have passed the information on so that this can be handled in the next release of 1.6.

    Posted 13 years ago on Saturday August 27, 2011 | Permalink

  6. Chris Hajer
    Key Master

    [UPDATE 8/29/2011]
    This has been fixed and will be available in the next beta release.

    Posted 13 years ago on Tuesday August 30, 2011 | Permalink