PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Gravity Form Isn't loading. Theme compatibility solutions

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Christinarule
    Member

    Hi All!
    Im trying to help a friend out with the Gravity form plugin. They have a WordPress site but it's using a theme that was custom built by someone( whom I don't think knew to much about the wordpress structure). I've placed the short code on a test page a made here http://poconocommunitytheater.org/test/ and it's not displaying the form. I know this is an issue with the theme because I activated the twenty eleven theme and the form works fine. What would cause this theme not to recognize the short code? Thanks!

    Posted 11 years ago on Saturday September 15, 2012 | Permalink

  2. Chris Hajer
    Key Master

    The theme is not loading jQuery at all. I get this error, plus a couple others:

    Timestamp: 9/15/2012 1:55:19 PM
Error: ReferenceError: jQuery is not defined
Source File: http://poconocommunitytheater.org/test/
Line: 110

    It's possible the theme does not include a call to wp_footer() in the footer.php template file or wp_head() in the header (although this is not likely). If it's not present, you need to add that. If that exists already, you will need to figure out another way to add the jQuery scripts, because your theme is not adding it for you. Gravity Forms relies on jQuery to display forms with conditional logic, such as yours.

    If wp_footer() is present in the footer and wp_head is present in the header.php, you will need to enqueue jQuery on your own by adding a couple lines to the theme's header.php or functions.php.

    Let us know what you find out.

    Posted 11 years ago on Saturday September 15, 2012 | Permalink

  3. Christinarule
    Member

    THANK you so much! I added "wp_head();" in the header.php file and it seemed to load everything perfectly! Thank you so much!

    Posted 11 years ago on Saturday September 15, 2012 | Permalink

  4. Chris Hajer
    Key Master

    Very nice. The form came up for me too. Glad you were able to resolve that.

    Posted 11 years ago on Saturday September 15, 2012 | Permalink

This topic has been resolved and has been closed to new replies.