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Gravity Form Update Crashing My Site

Gravity Support Forums » Plugin Support » Gravity Forms

  1. merileek
    Member

    I have been having problems the last two weeks with activating the plugin once I did the last update. Every time I do, it crashes the site and I have to go back in and deactivate it. I've isolated it to only the gravity plugin and not sure what the problem is. Can you please help ASAP as the form has been down for over two weeks.

    Posted 10 years ago on Thursday June 6, 2013 | Permalink

  2. Richard Vav
    Administrator

    It could be a php/wordpress memory issue, before re-activating Gravity Forms try to increase the amount of available memory by following the advice in this article http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Regards,
    Richard

    Posted 10 years ago on Thursday June 6, 2013 | Permalink

  3. merileek
    Member

    Thanks Richard. I'll try it out.

    Posted 10 years ago on Thursday June 6, 2013 | Permalink

  4. David Peralty

    Can you turn on WordPress debugging and see what error you get please? http://codex.wordpress.org/Debugging_in_WordPress

    Posted 10 years ago on Thursday June 6, 2013 | Permalink

  5. merileek
    Member

    I have 256 of memory and only 6 plugins so I don't think it's that. Any other ideas what could be causing? I'm not an expert in this area and not sure what else the problem could be.

    Posted 10 years ago on Thursday June 6, 2013 | Permalink

  6. David Peralty

    Have you turned on debugging to see what errors are generated?

    Posted 10 years ago on Thursday June 6, 2013 | Permalink

  7. merileek
    Member

    Hi David,

    I'm not quite sure how to do that. Is it a separate plugin I need to install?

    Posted 10 years ago on Thursday June 6, 2013 | Permalink

  8. David Peralty

    I previously posted a link on how to do it: http://codex.wordpress.org/Debugging_in_WordPress

    Posted 10 years ago on Thursday June 6, 2013 | Permalink

  9. merileek
    Member

    I'm still unable to figure out what is wrong? Who can I contact to walk me through this? The page you forwarded me is beyond my skill set.

    Posted 10 years ago on Thursday June 13, 2013 | Permalink

  10. David Peralty

    Did you turn on the Debugging? Did it show an error? Basically, the page I forwarded you to asks you to do the following:
    Open wp-config.php
    Add or change the the following:

    define('WP_DEBUG', true);

    Save this file, and upload.
    This has turned on Debugging and then if you activate Gravity Forms, and your site breaks, it should show you an error.

    Posted 10 years ago on Thursday June 13, 2013 | Permalink