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Gravity Form will not save

Gravity Support Forums » Plugin Support » Gravity Forms

  1. sami.rahman
    Member

    I just installed Gravity forms. I created my first form, save it, get confirmation it saved, go to preview, get "Oops We can't locate your form". Try to find form again, it's gone. I do not have any forms managers running. I am running buddypress and Pagelines template.

    When i go to check entries and click on create a form and get "You do not have sufficient permissions to access this page." -

    I have deactivited all plugins and tried. Same
    Changed theme, same

    All form posts do not seem to apply to my issue. Please help.

    Thank you

    Posted 13 years ago on Sunday April 10, 2011 | Permalink

  2. Carl Hancock
    Administrator

    I would suggest first completely uninstalling Gravity Forms (go to Forms > Settings and use the Uninstall option) and then re-install and re-activate. It sounds like it isn't setup properly, most likely not all the database tables or settings were created.

    Posted 13 years ago on Monday April 11, 2011 | Permalink

  3. sami.rahman
    Member

    Thanks for the quick response. I uninstalled and re-installed, same results. cannot save form.

    Posted 13 years ago on Monday April 11, 2011 | Permalink

  4. Carl Hancock
    Administrator

    @sami Send us a WordPress admin login for this site via our Contact Us form and reference this post and we will take a look.

    Posted 13 years ago on Monday April 11, 2011 | Permalink

  5. sami.rahman
    Member

    Just sent via contact form

    Thank you in advance

    Sami

    Posted 13 years ago on Tuesday April 12, 2011 | Permalink

  6. sami.rahman
    Member

    Any luck i send you the login and password 2 days ago, do you want me to resend?

    Thanks you

    Posted 13 years ago on Friday April 15, 2011 | Permalink

  7. Carl Hancock
    Administrator

    I just resent my email to you that I had sent previously. We need additional access in order to debug this issue. Details are in the email.

    Posted 13 years ago on Friday April 15, 2011 | Permalink

  8. sami.rahman
    Member

    Carl, i sent you the ftp login. Sorry i did not get your first email

    Thank you in advance

    Sami

    Posted 13 years ago on Friday April 15, 2011 | Permalink

  9. orangeleaf
    Member

    We are seeing the same here with WordPress 3.1.2

    'Oops! We could not locate your form.'

    and no form save; uninstalled, reinstalled, still same issue,

    Twenty Ten theme
    Multisite

    GravityForms tested fine, no saving issue, with WP 3.0.4

    -- edit
    in our mulitsite setup no GF tables are being created on install on 3.1.2 but are on older WP versions.

    Posted 13 years ago on Thursday May 5, 2011 | Permalink

  10. Carl Hancock
    Administrator

    @orangeleaf Here is what the user above's problem was, you can inspect your database and see if it's the same issue:

    The problem with your Gravity Forms installation is being caused by errors when creating the necessary database tables. Gravity Forms creates it's database tables with the same character-set configured for your WordPress installation. In your case, that character-set is set to 'latin', which is an invalid MySql character-set. Because of that, none of Gravity Form's tables can be created.
    This setting can be changed in the wp-config.php file, by changing the following line:
    define('DB_CHARSET', 'latin');

    If you don't have a specific reason to use 'latin', I would consider changing it to 'utf8'.

    You will need to look at your database to see if you are having the same issue.

    Posted 13 years ago on Thursday May 5, 2011 | Permalink

  11. orangeleaf
    Member

    Hi
    we have MySQL collation : utf8_unicode_ci
    define('DB_CHARSET', 'utf8');

    then

    Settings > Uninstall

    then Plugins > Activate

    sadly, still no tables for GF created. Do note, we are running multisite setup: would this have any effect?

    Posted 13 years ago on Thursday May 12, 2011 | Permalink

  12. orangeleaf
    Member

    We have manually created the tables on the WP 3.1.2 install from the older WP install as a temporary workaround, and are testing. will report back if manually creating the tables still has issues.

    Posted 13 years ago on Thursday May 12, 2011 | Permalink

  13. orangeleaf
    Member

    Apologies. this is our fault. this was a database user privileges issue: too restrictive, no create table. thank you for your time.

    Posted 13 years ago on Friday May 13, 2011 | Permalink

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