PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Gravity forms 1.2 beta not showing in Admin

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Jan Egbert
    Member

    Although I see it in my list of activated plugins, I can't see the Gravity Forms panel. This happened after I installed 1.2 beta.

    Posted 14 years ago on Thursday October 8, 2009 | Permalink

  2. Carl Hancock
    Administrator

    So you don't see the navigation show up on the left hand side?

    Have you tired logging out and then back in? Sometimes right after activating a plugin the nav items won't show up right away.

    Are you running any kind of caching plugin such as DB-Cache? This can also cache the admin queries and prevent new things from showing up.

    Another thing to look at is a possible plugin conflict. What plugins are you running on the site besides Gravity Forms?

    Posted 14 years ago on Thursday October 8, 2009 | Permalink

  3. Chris Hajer
    Key Master

    Same issue here. I had 1.1.3 installed and activated, but never created a form. Then I went to install the 1.2 beta. I attempted to upload from my desktop, but the gravityforms folder already existed, so it failed. I deleted the Gravity Forms plugin and then uploaded 1.2 beta and activated it. No errors. I don't have the Forms entry in the admin under Comments in the left menu. I also don't have the info box on the dashboard.

    I logged out and back in and it did not show up. I've never had to do that for another plugin but I tried it anyway.

    I am using WP Super Cache 0.9.6.1, but have caching turned off for logged in users (so admin stuff wouldn't be cached.)

    Under the Comments admin menu item, I have Events from http://meandmymac.net/plugins/events/ . Maybe if they compete for the same menu slot something fails?

    Here is a list of my active plugins:

    404 Notifier
    Contact Form 7
    Custom Field Redirect
    Dashboard Notepad
    Easy Contact
    Events
    Events Calendar
    Executable PHP widget
    Google Analytics for WordPress
    Google XML Sitemaps
    Gravity Forms
    HeadSpace2
    Limit Login Attempts
    Members
    NextGEN Gallery
    No Self Pings
    Obfuscate E-mail
    pageMash
    Query Posts
    Remove Meta Tags
    Robots Meta
    Search Everything
    Super _ck_ Fold Page List
    Template Tag Shortcodes
    Widget Logic
    WP-Cycle
    WP Super Cache

    Here's a screenshot of my admin sidebar:
    http://chrishajer.com/bbpress/no-forms-menu.png

    Posted 14 years ago on Friday October 9, 2009 | Permalink

  4. Chris Hajer
    Key Master

    Do you have to run any sort of upgrade script to move from 1.1.3 to 1.2 beta?

    Posted 14 years ago on Friday October 9, 2009 | Permalink

  5. Chris Hajer
    Key Master

    I disabled the two events plugins to see if they were messing with the admin, but with them both disabled I still did not have a forms admin menu item, or a dashboard item.

    Posted 14 years ago on Friday October 9, 2009 | Permalink

  6. Carl Hancock
    Administrator

    Hey Chris, I sent you an email. Check it out when you have a chance. We will need to look at your WordPress admin directly in order to be able to debug why it isn't showing up.

    Posted 14 years ago on Friday October 9, 2009 | Permalink

  7. Alex Cancado
    Administrator

    illinoisharley,
    The issue here is that you have the Members plugin installed and by default you won't have any of the Gravity Forms permissions. That is why you don't see the menu. You don't have permission do see it. Could you go to the Members plugin "Roles" page and give your user some or all of the Gravity Forms permissions and let us know if the menu shows up?

    Thanks for the feedback. We will probably make an adjustment to Gravity Forms so that you have the proper permissions when installing the plugin.

    Posted 14 years ago on Friday October 9, 2009 | Permalink

  8. Carl Hancock
    Administrator

    @illinoisharley I have logged in using the account you gave me and checked the Members plugin role settings for the Administrator and that is what the issue was as Alex described above. I turned on all the Gravity Forms related capabilities for the Administrator role and everything is working now.

    @jan I suspect this is the same issue you are having. I sent you an email. If this isn't the same issue let me know and we can dig deeper.

    Posted 14 years ago on Friday October 9, 2009 | Permalink

  9. Chris Hajer
    Key Master

    Thanks Carl for fixing that. I would recommend the instructions be changed to either check for the Members plugin and display a warning (I wonder if any other member capabilities plugins have the same issue) or explain that you need to configure the Members plugin to be able to use Gravity Forms. Or maybe there's a way to default the installation to allow those capabilities?

    Thanks once again for looking at that so quickly.

    Posted 14 years ago on Friday October 9, 2009 | Permalink

  10. Carl Hancock
    Administrator

    We are going to default those capabilities to active for the Administrator role when you install Gravity Forms.

    If you install the Members plugin after you install Gravity Forms we will also do a check and add the appropriate capabilities to the Administrator role.

    So by default, the Administrator will have access to everything... which is standard anyway.

    Posted 14 years ago on Friday October 9, 2009 | Permalink