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Gravity Forms and WPtouch Pro

  1. Hello, I am having problems capturing data with entries when I have the WPtouch Pro Plugin active. All entries end up displaying odd characters such as these: 5�ajs���e
    That was supposed to be my name. This happens when I change the user agent in a desktop browser as well as if I am on my iPhone or Android device.

    Has anyone experienced this same problem? Can anyone help us with this?

    Thanks

    Posted 7 years ago on Thursday August 23, 2012 | Permalink
  2. I've never experienced that problem. Does it go away if you deactivate WPtouch Pro? If so, it seems that plugin is processing the input somehow.

    Posted 7 years ago on Friday August 24, 2012 | Permalink
  3. We figured it out. We're encoding form fields before saving them in the database. These obviously need to be decoded when the records are retrieved. WP Touch has it's own set of root functions so our encoding/decoding functions and filters weren't available when saving the data. Because of this, WP Touch was saving the data as plain text but the fields were being decoded for email notifications and admin viewing. This caused the strange characters.

    Posted 7 years ago on Friday August 24, 2012 | Permalink
  4. Glad you got it figured out.

    Posted 7 years ago on Friday August 24, 2012 | Permalink

This topic has been resolved and has been closed to new replies.