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gravity forms as a ticket system

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jepser
    Member

    Hi! I was wonder if anyone had used GF as a ticket system, it has a Send Note option in entries but can anyone help me to achieve it to an conversation (answer to anwer in the entry page).

    Thanks!

    Posted 14 years ago on Friday November 19, 2010 | Permalink

  2. m4change
    Member

    There is a custom theme that can probably be molded to do this very well, it's already set to do custom post types but you'll have to know a little bit about coding for WordPress to bend it to your needs.

    The theme is quality control, http://getqualitycontrol.com/

    You need to learn how to use the gforms_post_submission hook to set a custom post type.

    The other thing to note, is this will technically cause duplicate entries. 1 in gforms and the other in WordPress post types.

    Your other option would be to use WordPress purely in the backend... but that might be more challenging as it's not as easy to bend to your needs.

    Good luck.

    Posted 14 years ago on Friday November 19, 2010 | Permalink