We have been using Gravity Forms to collect info to provide a Catering Quick Quote. Recently we moved website from one server to another (new host = Host Gator). In the transition we split the email from the hosting and now have GoDaddy handling email and Host Gator hosing website only. Everything is working fine except for some reason now Gravity Forms in collecting form data, even confirming entry, and completed form is showing up in the back office of Wordpress like normal. It is not however actually sending the form data via email like it used to. The client is actually receiving all their other emails so I know that is not the problem. I have checked and rechecked and everything is set up correctly, in fact there were no changes from when it transferred over. So at this point I don't know if I should be looking at Host Gator, Gravity Forms or GoDaddy, but it seems like it is Gravity Forms that is not actually sending the data. The site is: http://creationscateringandevents.com but from the front end everything looks OK. I can provide WP or server access if necessary. Please help. Client is missing leads.
Thanks,
Mary Ann
Gravity Forms collecting data but not submitting email
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Posted 12 years ago on Thursday November 17, 2011 | Permalink
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Because the issue began happening when you migrated to a new server, that is the first clue that this is related to the new server setup. This is a server issue. Gravity Forms doesn't send the email, your web server does.
It's hard to tell what the issue is going to be given your setup.
The first thing you need to do is test and see if it's a problem specific to emails using the @creationscateringandevents.com email addresses. You do this by editing the Notifications and configuring it to send to a @gmail.com or @yahoo.com email address you have access to (or create one if you don't have access to one). When doing so be sure to check the spam folder after submitting a test form.
If emails arrive to @gmail.com or other email addresses, then the issue isn't that the email isn't being sent, the issue is it's not being sent to the @creationscateringandevents.com email addresses specifically.
If this is the case the issue is going to be because your HostGator server does not know that the email is hosted elsewhere and it is trying to route the email internally rather than sending it remotely to the email server on GoDaddy.
You will need to discuss this with HostGator if this is the case. They need to make changes to let your web server settings know that the email for that domain are hosted elsewhere so email sent via PHP should be routed remotely.
My guess is this is going to be the issue.
Posted 12 years ago on Thursday November 17, 2011 | Permalink
