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Gravity Forms & Genesis Upgrade Not Playing Nice

Gravity Support Forums » Plugin Support » Gravity Forms

  1. robertae
    Member

    I upgraded Genesis 1.8.1 & did brand new install with Gravity Forms and lost my admin panel. (Just an hour ago purchased developers license for Gravity Forms)

    When I remove Gravity Forms I get the admin panel back. But Im not sure if the lack of integration is on the Genesis or Gravity Forms side.

    [B]Why doesn't an upgrade just work. Every time we upgrade on either side, we have to create a new folder, remove all the plugins, insert all the plugs in, to see which ones play nice & which don't. - Why is that?[/B]

    For those of us who want to run from the technical side of things, this certainly throws a wrench in a productive day.

    Thanks for all the help from those of you who have this expertise & logically understand why this happens.

    Roberta

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  2. David Peralty

    If you just have Genesis but not GF then things still work fine? Can I get a link to your site running just Genesis?

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  3. robertae
    Member

    http://www.robertaeastman.com/

    Thank you David for such a prompt response.

    If you need anything else or direct access to the wp admin panel, please let me know how to securely send that to you.

    Take Care
    Roberta

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  4. David Peralty

    In your wp-config.php can you add
    define('WP_DEBUG', true);

    And then turn on Gravity Forms and let me know if an error is returned?

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  5. robertae
    Member

    I have added true to the debug and no error shows. Still just a blank white screen once I add Gravity Forms.

    The plugin installs fine. Once you click on activate plugin, white screen

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  6. David Peralty

    Hmm, can I have you try the following please?
    http://www.nerdgrind.com/increase-wordpress-and-php-memory-limit/

    Also, is it just WordPress, Genesis and Gravity Forms currently? If not, you might want to try turning off your plugins as it might be a plugin conflict between the three items instead of just the two.

    If this doesn't work, I'll have to have one of the developers take a look at your site, and they are pretty backed up right now.

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  7. robertae
    Member

    Just as an FYI David -

    My tech guy had his developer license gravity forms on my site prior to an hour ago (when I purchased my own license) and all has worked fine for over 3 months, until he did the upgrades this morning.

    That's when he realized Genesis & Gravity Forms arent playing nice on WP with the two upgrades.

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  8. robertae
    Member

    David,

    I am so not technically savvy enough to change the memory. Even looking at the tutorial on hostmonster on how to do it through the php config button it doesn't make sense for me to touch this stuff, as I have no understanding of what it does.

    Any other suggestions on how to get this fixed quickly so I can use my newly purchased Gravity forms?

    Thanks again for your help, I appreciate your expertise,
    Roberta

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  9. David Peralty

    The best way to get a memory change done is to ask your web host to do it as their set-up may require some special changes anyways. Did your tech upgrade both Genesis and Gravity Forms, and if so, do you happen to know the versions of each before and after the upgrades?

    If you can get the memory change completed, and supply me with that information, I'd really appreciate it, as again, if the memory change doesn't solve the issue, I'll have to pass this support inquiry up to the developers to take a look at.

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  10. robertae
    Member

    Also, is it just WordPress, Genesis and Gravity Forms currently? If not, you might want to try turning off your plugins as it might be a plugin conflict between the three items instead of just the two.

    David,

    How do I do the above?

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  11. David Peralty

    If you go to your Plugins section of WordPress, you can deactivate other plugins, until there is just Gravity Forms activated. This will allow us to make sure it is just Genesis and Gravity Forms that are conflicting and not what could be potentially a third party plugin adding to the issue.

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  12. robertae
    Member

    Checked theme with Twenty Ten - white screen
    Deactivated all plugins, installed Gravity Forms - White Screen
    Checked all plugins 1 by 1, without Gravity Forms activated - dashboard rendered

    Please let me know what's next

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  13. David Peralty

    Have you contacted your host about increasing the memory available to PHP/WordPress?

    If so, can you e-mail me a WordPress login, your website address, and FTP login information so I can take a look? My e-mail address is peralty@rocketgenius.com

    Hopefully, we can get this resolved for you soon.

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  14. robertae
    Member

    WP = 3.3.2

    Genesis = 1.8.1

    Gravity Forms = 1.6.4.2.1

    I dont know the before version numbers (they were all the last versions available)

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  15. robertae
    Member

    David,

    I have submitted a ticket and asked for assistance from the host. I have not heard back as of yet.

    I have sent the information you requested, to your email.

    Thanks
    Roberta

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  16. David Peralty

    Roberta, all of your theme files have been compromised with base_64 encrypted code, and until this is sorted out, there is very little we can do. If you had someone helping you with this kind of thing before, you might want to talk to them sternly as they should have seen this. It is in every single theme file except CSS. I'm sorry to say, but the fix could be rather difficult and will require a great deal of work on your side.

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  17. robertae
    Member

    David,

    Ive sent you an email.

    Thanks for your help,
    Roberta

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  18. robertae
    Member

    David,

    I wanted to thank you for all your help yesterday. It made the difference between me working through this (without busting up my computer) vs me not working through.

    Thank You!!

    Posted 12 years ago on Thursday May 10, 2012 | Permalink

  19. David Peralty

    I'm glad you were so patient and willing to work with me. Good luck with sorting everything out and let us know if we can do anything else.

    Posted 12 years ago on Thursday May 10, 2012 | Permalink