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Gravity Forms Not Generating Entries

  1. tweidemann
    Member

    Hi there. True NOOB here, so I apologize in advance if there's some simple solution to my problem.

    That problem: I've got the form created and its up on my site (livingstonstreet.org) on the Contact Us page. I'm hosting this WP install locally. When I complete the form and go back to the control panel and look, there are no entries. No records in the DB either.

    Any suggestions on how to troubleshoot?

    -Tim

    Posted 11 years ago on Wednesday September 22, 2010 | Permalink
  2. If there are no entries than the form is not being submitted properly. It's hard to diagnose this issue if it's running on a local install, it could be any number of things such as a problem with your permalinks, a file permissions issue, the plugin didn't activate properly and not all the database tables were created, etc.

    I would start with file permissions and make sure that the gravityforms folder and all subfiles and folders are CHMOD 755.

    Then I would see if the form submits properly when you go to the page via the id rather than the permalink (ex. youurl.com?p=1).

    It's something specific to your local install. Being new to WordPress it may be best to install on a web host rather than locally unless you know what you are doing with the local web server configuration.

    Posted 11 years ago on Thursday September 23, 2010 | Permalink
  3. jordanbrown5
    Member

    I am having this same problem right now. I am not on a local server. I know we tested the forms and they were storing data but now they are not storing to the database at all. Also no notifications go out when they are submitted. I looked at the request and response and everything looks fine there.

    Here is a link to one of the forms that is not working:

    http://www.macdocs.com/services/check-repair-status/

    Posted 11 years ago on Thursday December 9, 2010 | Permalink
  4. @jordanbrown5 The quickest way for us to assist you in determining what the issue is would be to send us a WordPress Admin login for this site via our Contact Us form and reference this forum post. We can then take a look and see what is going on.

    Posted 11 years ago on Thursday December 9, 2010 | Permalink