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Gravity Forms Not Loading... Possible Jquery Issue?? Help

  1. pyroboy024
    Member

    I have read on the forms thats this could possible be a jquery conflict issue... i've got all my plugins running in "No Conflict" including Gravity Forms...

    I've set this basic page up with a few conditional logic fields so i'm really hoping someone can help me out the template support isn't much help so i'm kind of at a loss here.

    http://www.garagedoorsolutionstx.com/?page_id=1109

    Thank you for any support or advice

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  2. Richard Vav
    Administrator

    Unfortunately when I tried your link I got a Clouflare 'This website is offline' message.

    When a form that uses conditional logic fails to display it usually is down to a JavaScript error preventing the Gravity Forms scripts from revealing the fields, without seeing your page it is impossible to say what the exact problem is, all I can suggest is you make sure that only one copy of jQuery is being loaded in the header and that it is version 1.8.3 which is the copy included with WordPress. Other than that I would advise that your follow this advice http://rkt.gs/testing and test for a plugin/theme conflict.

    Regards,
    Richard
    --
    Just another member of the community helping out where I can

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  3. Richard Vav
    Administrator

    One other thought, as you are using CloudFlare if you have Rocket Loader enabled on the CloudFalre Performance settings tab I would try disabling it as it is still in beta and I have experienced problems with it preventing the Gravity Scripts loading correctly therefore preventing the form from being revealed.

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  4. pyroboy024
    Member

    damin it lol i just turned cloudflare off... it was being very slow and i was thinking about turning w3 cache off to disable all the minifying code give it a few mins to kick back over to godaddy DNS's

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  5. pyroboy024
    Member

    i think my theme is calling jquery 1.9.2 but im not sure here is my functions.php

    http://pastie.org/7701765

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  6. Richard Vav
    Administrator

    The reference to 1.9.2 in your functions file is the css file for jQuery UI, assuming the link to the jQuery script hasn't been hard coded into the the header.php or footer.php files it is probably loading the local copy which if you are running WordPress 3.5 will be version 1.8.3

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  7. pyroboy024
    Member

    ive checked in my header and footer i dont seen anything there... any ideas? has the DNS propagated so you can view the site? im really stuck here we really need gravity forms :(

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  8. Richard Vav
    Administrator

    Not yet, I am still seeing the CloudFlare offline message, DNS changes can take 24-48hrs to propagate.

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  9. I had a conflict, but I used the code below in my theme's function.php to load the google jquery instead of the hosted query and it resolved the issue for me:

    function modify_jquery() {
    //	if (!is_admin()) {
    		// comment out the next two lines to load the local copy of jQuery
    		wp_deregister_script('jquery');
    		wp_register_script('jquery', 'http://ajax.googleapis.com/ajax/libs/jquery/1.7.2/jquery.min.js', false, '1.7.2');
    		wp_enqueue_script('jquery');
    //	}
    }
    add_action('init', 'modify_jquery');
    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  10. Richard Vav
    Administrator

    @microweb jQuery 1.8.3, the version that ships with WordPress, is currently the recommended version to use, using an older version can leave you vulnerable to bugs and security issues. jQuery 1.9 and now 2.0 are also out but I would advise against using these versions until they are also shipped in with WordPress to avoid any problems due to the major changes made in them.

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  11. pyroboy024
    Member

    Sadly this didnt work :( the site should be up now guys if you want to look at the code idk what i am missing here...

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  12. Richard Vav
    Administrator

    @pyroboy024 Your jQuery version is correct, there is a javascript error being reported.

    I can see from the list of scripts being loaded on the page that you are using JetPack, if I remember correctly I remember reading another thread somewhere where there was a conflict with JetPack, did you perform the plugin/theme testing http://rkt.gs/testing

    Posted 6 years ago on Tuesday April 23, 2013 | Permalink
  13. pyroboy024
    Member

    removed the jetpack plugin went through and test each plugin and the from still failed to load on the theme so went back to default theme and the form loaded right up... next i activated all plugins one at a time and it still worked on the default theme so this issue has to be coming from the theme... i don't know how to diagnosing this issue :(

    Posted 6 years ago on Wednesday April 24, 2013 | Permalink
  14. Richard Vav
    Administrator

    Your theme is including several js files which you can see on lines 55 to 63 of your functions.php file, identifying the problematic script may involve temporarily preventing each of those scripts from loading. As it is a theme conflict you should probably contact your theme provider for their support.

    Posted 6 years ago on Wednesday April 24, 2013 | Permalink