PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Gravity forms stopped working, can no longer edit fields

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Carole
    Member

    I'm hoping that you can help me. For some reason, I can no longer edit any form I have created with Gravity Forms. I can create new forms, but cannot edit new fields. This is a big time bummer! I would very much like to upgrade to multi-user license because I have some major plans for my other sites, but I will not do that until I can figure out what is going on here.

    Posted 13 years ago on Saturday June 26, 2010 | Permalink

  2. Kevin Flahaut
    Administrator

    You can create a new form, but can't edit the new form fields? Or you can't edit existing forms/fields? Or.. can you edit the fields, just can't save the form once you do?

    Sorry, lots of questions but it will help narrow down the possible problem.

    Posted 13 years ago on Saturday June 26, 2010 | Permalink

  3. Carole
    Member

    I can create a new form but not edit new form fields. I also cannot edit any field in an existing form. I can save a new form, but not edit it. Readers are able to enter data into my existing forms and successfully submit them.

    Posted 13 years ago on Monday June 28, 2010 | Permalink

  4. Carl Hancock
    Administrator

    @Carole The first thing you need to do is determine if this is a plugin or theme conflict. You will need to activate the default WordPress theme and then deactivate ALL other plugins.

    Once you have done this, then test Gravity Forms. If it works properly then activate your theme. Once your theme is activated, test Gravity Forms again. If it works fine then it is probably a plugin conflict.

    Activate each plugin one by one and then test Gravity Forms after each plugin you activate. Once you hit a plugin that is causing a problem with Gravity Forms, that is the plugin that has an issue.

    If it's a plugin that is causing the problem then the plugin is most likely outputting Javascript EVERYWHERE in the admin, even pages it should not, because of poor coding practices. This can cause problems such as this to happen.

    Posted 13 years ago on Monday June 28, 2010 | Permalink

  5. Carole
    Member

    Thanks, Carl. My tech guru has already done all of those steps, but we could not determine the cause. Any other suggestions?

    Posted 13 years ago on Tuesday June 29, 2010 | Permalink

  6. Carl Hancock
    Administrator

    If you send us a WordPress admin login via our contact us form we can look into it.

    Posted 13 years ago on Tuesday June 29, 2010 | Permalink

  7. Carole
    Member

    Carl,
    I sent that info via contact form on Saturday, but have heard nothing. Do I need to resend it?

    Posted 13 years ago on Tuesday June 29, 2010 | Permalink

  8. Carole
    Member

    I have finally found the culprit, in case anyone else is having similar issues, the culprit is the plugin "Find me Elsewhere" You must deactivate that plugin in order to edit your forms. And then remember to turn it back on when you're finished editing.

    Posted 13 years ago on Thursday July 1, 2010 | Permalink

  9. Carole
    Member

    My bad, you really did respond to me. I just found it in my spam filter. Thank you so much for taking the time to help me out!

    Posted 13 years ago on Friday July 2, 2010 | Permalink

  10. Carl Hancock
    Administrator

    No problem Carole, glad we could help.

    Posted 13 years ago on Friday July 2, 2010 | Permalink

This topic has been resolved and has been closed to new replies.