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Hangs while trying to set up plugin

  1. robertpalmer
    Member

    Hi all, I'm trying to enter my API key, and I can't access any of the Campaign Monitor configuration screens (either under Forms > Campaign Monitor or Forms > Settings > Campaign Monitor. The site hangs and does not display any error condition. I even let it run overnight -- no joy.

    I am using Gravity Forms 1.6.4.2 and Gravity Forms Campaign Monitor Add-On 1.9. Is there anything I can check or do to get this working?

    Posted 6 years ago on Tuesday May 8, 2012 | Permalink
  2. David Peralty
    Administrator

    Can I have you try the following please: http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 6 years ago on Tuesday May 8, 2012 | Permalink
  3. robertpalmer
    Member

    I disabled all plugins except for Gravity Forms and the Campaign Monitor extension, and the same problem occurred. I was able to get to the server log -- hopefully it's helpful:

    http://cl.ly/GSCJ

    Posted 6 years ago on Tuesday May 8, 2012 | Permalink
  4. David Peralty
    Administrator

    A quick look at that log definitely points to a server issue that needs to be rectified before I can provide much more support. Basically the server is choking on something and it is going so slow that it can't process PHP files faster than 30 seconds and is timing out. If you do a quick search for the error you are seeing on Google, you'll see a number of people with similar issues, and it will require a server administrator to fix properly.

    Posted 6 years ago on Tuesday May 8, 2012 | Permalink
  5. robertpalmer
    Member

    I appreciate your answer. Our server administrator -- similarly frustrated -- says that the server is OK except when loading those two specific pages - when you click through
    Gravity Forms > Campaign Monitor
    and then selecting a campaign; Or when you click
    Gravity Forms > Settings > Campaign Monitor
    . Our installation status appears to be OK (http://cl.ly/GSz9).

    It appears -- just from my unqualified observation -- that any time the plugin needs to go talk to Campaign Monitor's servers, that's when the hang happens. How does it do that? (curl?) Is there a possibility that there is a problem with the curl (or whatever) module on the server?

    I understand it may be an issue specific to our server, but in one last desperate gasp for help, can I ask if there have been any circumstances you can recall where you have seen symptoms like this specific to your plugin?

    Posted 6 years ago on Tuesday May 8, 2012 | Permalink
  6. David Peralty
    Administrator

    I haven't been with rocketgenius for very long, so I've asked the team if they've seen or heard anything like this before. Either way, I hope to have an answer for you soon.

    It is just very strange to me that files in your log that are outside of Gravity Forms are timing out.

    Posted 6 years ago on Tuesday May 8, 2012 | Permalink
  7. David Peralty
    Administrator

    So, Campaign Monitor does use cURL. To figure out what is happening we would have to debug directly on your server. We would need the URL of your site, a WordPress admin login, and FTP details to be able to do so, and even then we can't promise a solution.

    We don't know of anyone else that has had this specific issue, and the team has been unable to replicate it on our dev servers. If you would like us to take a look, can you send me the details at peralty@rocketgenius.com

    Posted 6 years ago on Tuesday May 8, 2012 | Permalink
  8. robertpalmer
    Member

    With your help, we figured out that our server (for whatever reason) did not actually have cURL installed. After installing it, the plugin works as expected.

    If it's possible to make a suggestion for your development team: Testing to see if cURL is present before making requests would be a good addition for this plugin. Having it bring down the server with no error messages is something that should probably be fixed.

    Thanks everyone!

    Posted 6 years ago on Tuesday May 8, 2012 | Permalink
  9. David Peralty
    Administrator

    I'll let the development team know. I'm glad you were able to sort it out.

    Posted 6 years ago on Wednesday May 9, 2012 | Permalink

This topic has been resolved and has been closed to new replies.