seosam
Member
...response times.
Having an issue with my form not submitting. When you click submit, the page refreshes but no data is stored.
I read on here last night for a fix and changed permalinks back to default to no avail.
I sent my info via the contact form and I'm just wondering if there's a typical response time one should expect.
Thanks in advance!
Sam,
Priority support is reserved for developer license holders. After that, we try to address questions on the forums as quickly as we can. In this case, under an hour for a detailed response.
I looked at your site and your form is missing the "action" attribute from the form tag for some reason. This is why it's not submitting. The form posts back to the same page, but the action attribute has to be there for it to know what to do.
Your form tag looks like this
<form id="gform_1" enctype="multipart/form-data" method="post">
while a normal GF form tag looks like this
<form method='post' enctype='multipart/form-data' id='gform_1' class=' ' action=' '>
Upon further inspection, it appears that you've tried pasting all of the form markup into your post body rather than using the shortcode. All you need to do to properly embed the form is the use click on the form icon in the media toolbar, select a form from the list to embed and and shortcode will be added to your post.
http://www.gravityhelp.com/documentation/embedding-a-form/
I would go back and strip out all of the form markup you pasted in manually, then use the shortcode to properly embed the form in the page.
If that doesn't work for you, let us know and well take it from there.
Thats exactly what the issue was. The form was copy-n-pasted in instead of using the shortcode or function call. He should be good to go now.
