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How to Configure Form Recipient

  1. This is going to be a really dumb question(s). I just bought Gravity Forms and have built my first form. I'm confused about how to specify the email address of the intended recipient of the form submission email. Is the "Send to" field under the "Notification to Administrator" the field where I specify who should receive the form submission email? The reason I'm confused is that you have a check box called "Enable email notification to administrators" -- If this is the field that you specify the recipient of the form email, why would you ever disable it? If this is not where I set the recipient, where do I do that?

    My second question has to do with a message I see at the bottom of this same page. It says "Your form does not have any email field." What does this refer to? I see a field called "From Email" on the page that has a preloaded entry of "{admin_email}." What is this and what do I do with it?

    Thank you (I'm sure these are dumb questions, but I cannot find any documentation at your site or forum that explains this).

    Rich

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink
  2. Rich, do you have a link to your form?

    The administration notification is for the site owner. All of the information there is what the site owner will see when a user submits a form. The user notification is the one below that, which requires an email field type to be present on your form (so it knows where to send the form submission to automatically).

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink
  3. Yes. Here it is below. I'm sorry but I'm still having trouble following you exactly. An example would help me significantly. All I want to do is have the form submission email go to "info@fleyedocs.com" and if that person ("info") wants to reply, then his email should go to the person who originally submitted the form. And I of course what the automated email response to go to the person who submitted the form. I don't need additional "admin notifications." Can you tell me specifically what fields I need to set to what specific values in order to config this way (I know it's a dumb question, but your use of the terms "user" and "administrator" are not completely clear to me).

    http://www.fleyedocs.com/schedule-an-appointment/

    Thanks.

    Rich

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink
  4. Rich, have you read through this yet:

    http://www.gravityhelp.com/documentation/page/Notifications

    If you still aren't grasping this concept can you email me a WP Admin login and reference this post and I'll show you. rob@rocketgenius.com

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink
  5. Yes, I read through that. But it is written a bit ambiguously.

    Rather than show me by changing the settings directly yourself, it would help me more to understand why you are setting various fields the way you are. I might understand this if you could help me with 2 specific questions:

    1) There are 2 potential classes of recipients of the email generated by the form submission -- One is the person who I want the form content to go to. The other is an administrator(s) who I might want copied. I understand how to set the administrator emails. But I don't see a field for specifying the primary recipient who I want the form content to be emailed to (i.e., the non-admin person). What am I not understanding here?

    2) The "From Email" field has the variable "{admin_email}" defaulted in it. What gets substituted into this variable (where is admin_email defined in my WP admin)?

    Thank you for your patience in my ignorance.

    Rich

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink
  6. Rich, no worries - that's what we are here for to help.

    1 - In your admin notification, the "To" would be the person you want the form submission to go to, I believe this is your info@ address above. Then, you can opt to place the other recipient email in the BCC field, or in the To field separated by a comma.

    2 - From Email you can also change that to the info@ address, but it doesn't HAVE to be that, but would make sense for it to match. You don't have to use the {admin_email} tag that is in there by default, just clear it out and place the regular email address in there. However, that is tied to your WP Admin account details for you Admin login.

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink
  7. I think I understand everything now except one point (and this is what got me confused in the first place). If I uncheck the check box for "Enable email notifications to administrators," the accordion menu collapses and prevents me from specify a "Send to Email." This doesn't seem to make sense to me. If it is collapsed, how do I specify the "Send to" address?

    Thanks.

    Rich

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink
  8. Right, you need that active to use the notification. Just imagine "Enable email notifications to administrators" says "Send Form Submission To:"

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink
  9. That's a much better title. You might want to drop that in the suggestion jar.

    Many thanks for your help. I love the plugin and am very impressed with your forum's responsiveness.

    Regards.

    Rich

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink
  10. Right on Rich, glad to help out!

    Posted 13 years ago on Tuesday April 24, 2012 | Permalink

This topic has been resolved and has been closed to new replies.