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How to overcome... "The seller accepts encrypted website payments only"

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. dmjarvis
    Member

    I have set up a site that accepts user registration info, sends the user off to paypal to pay, then returns to add the new user etc. I'm hitting a problem because the paypal account that my client uses is set to 'block unencrypted website payments'. When I complete the registration form and go to paypal I get the error... "The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details."

    I would prefer not to ask the client to switch encrypted payments off, which would mean I need to add some encryption to the call to paypal. Is there a solution to this or will I need to ask him to switch off encrypted payments?

    Thanks.

    Posted 13 years ago on Wednesday March 30, 2011 | Permalink

  2. Carl Hancock
    Administrator

    This is because Gravity Forms doesn't use PayPal's button builder. It generates the information dynamically from the form selections. This is why you are getting this message. You would have to turn encrypted payments off.

    This doesn't mean the payment is encrypted, the payment happens on PayPal. It's always encrypted and secure.

    What this means is with this turned ON that his account will only support PayPal transactions using payment buttons generated by PayPal. Gravity Forms doesn't use these buttons, it directly interacts with the PayPal API. The actual transaction takes place on PayPal and is always encrypted and secure.

    Posted 13 years ago on Wednesday March 30, 2011 | Permalink

  3. dmjarvis
    Member

    Thanks for the swift reply Carl. I will get ask the client to switch encrypted payments off, but I think there are a few potential issues here :
    1. Can anyone fraudulently create a page with this Gforms html in it ('View source', then edit html), change the amount field, then submit this to paypal so that the product gets delivered for a lower price?
    2. If my client collected other website payments through this paypal account (not gforms related) then he is forced to switch encrypted payments off for those transactions too just to get his gforms integration to work.

    Posted 13 years ago on Wednesday March 30, 2011 | Permalink

  4. Carl Hancock
    Administrator

    1) No, we have checks in place to prevent manipulation of the data.

    2) Yes, unfortunately. PayPal doesn't let you have it both ways on one account.

    Posted 13 years ago on Wednesday March 30, 2011 | Permalink

  5. dmjarvis
    Member

    Thanks Carl. Good response. If it becomes a problem then I guess we're looking at 2 paypal accounts - one with encryption and one without, but we'll cross that bridge when we come to it.

    Posted 13 years ago on Wednesday March 30, 2011 | Permalink