Sorry, it is just me today on support.
You have to remove the offending code that is causing issues, but you have to do it in a way that doesn't break your theme.
That is why we usually ask people to contact the original theme authors for steps on how to deal with the conflict. Gravity Forms follows the set rules that WordPress releases give out, and as such, we keep up with the changes they make. Many theme authors don't always do the same thing, and in adding cool features, create issues with both WordPress and a myriad of plugins.
We usually walk people through the normal troubleshooting steps that show it is a theme issue and that other themes work fine.
Follow these steps if you would like to test to make sure if it is a theme or plugin conflict:
http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict
We then look at the code and try to pinpoint the problems as both Rob and Chris have done in previous discussions.
After this point, if you don't feel comfortable making changes to your theme, we ask that you contact the theme author or hire a developer to make the changes so that both Gravity Forms and your chosen theme can work in harmony.
I would like to say that we can give you the steps to fix Gravity Forms, and we might be able to, but I can't say what effect that will have on the functionality of your chosen theme.
Posted 12 years ago on Wednesday July 11, 2012 |
Permalink