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html in description

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Tim
    Member

    When I add html, such as <h3>header </h3> or links <a href=""> links </a> in the description of a form field, the gravity form apparently will not save - though it states the form is saved after choosing to save.

    I go to preview the form and the message I'm given is that the form cannot be found.

    If I navigate away from the form editor page the form and all the inputs I've added are lost; remove the html and I am back in business.

    Plugin version: 1.1.3
    MySQL: 5.0.82
    PHP: 5.2.10
    WordPress: 2.8.4

    Suggestions?
    Awesome,

    Tim

    Posted 15 years ago on Thursday September 24, 2009 | Permalink

  2. Carl Hancock
    Administrator

    Hello Tim,

    Can you give me step by step instructions on how to recreate this starting with a brand new form? That would be helpful in trying to recreate it on our end as an initial pass at adding HTML to a form worked on our end so the more detailed the better.

    We'll get it figured out but it will take some debugging to recreate the issue on our end, and if we can't recreate the issue on our end we may want to take a look at it on your end.

    Thanks!

    Posted 15 years ago on Thursday September 24, 2009 | Permalink

  3. Tim
    Member

    Ok,

    1. Click into the "form editor"
    2. In the description field of a multiple choice/checkbox input enter the link html: <a href="/hosting/terms/" title="Hosting Terms">terms of service</a>
    3. Preview the form
    4. View the error message: OOPS, THE FORM COULD NOT BE LOCATED
    5. View the page that the form is embedded on and view same error message
    6. Remove the html for the link in the description field
    7. Form now works - no link to terms of service

    Posted 15 years ago on Monday October 12, 2009 | Permalink

  4. Carl Hancock
    Administrator

    Thanks Tim, we will try to reproduce this issue on our end using the steps you outlined and i'll get back with you on it.

    Posted 15 years ago on Tuesday October 13, 2009 | Permalink