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HTTP Error 500 (Internal Server Error):

Gravity Support Forums » Plugin Support » Gravity Forms

  1. yoavadler
    Member

    I am using Gravity form - great plugin
    I encounter this strange behavior :

    when i set a redirect on form, in ff its works correct, but on ie8 and chrome it get an http 500 error.
    When i set a text message only , it work correct on all browsers.
    i saw most of your recommendation are to check host(mine is Linux), but i think it might be related to plugins conflict.( remember on ff it works)

    is there a way to know what the reason? is there a way to set GF log that explains the error?
    Thanks
    Yoav

    Posted 13 years ago on Tuesday May 3, 2011 | Permalink

  2. Carl Hancock
    Administrator

    The HTTP 500 error is a server error, not a Gravity Forms plugin error. So it would be logged by your server, you can check with your web host to find out how to access your server logs to look at that error. Just log the time/day of when you make it happen then look at the server logs.

    It's possible it's a plugin conflict that is causing it.

    To test for a plugin conflict:

    - Deactivate ALL plugins
    - Activate Gravity Forms
    - Check to see if the issue occurs

    If it does not, then one of your plugins is causing a with Gravity Forms. To narrow it down follow the steps below:

    - Activate each plugin one by one
    - Check to see if the issue occurs after each one

    A way to speed this process up is instead of activating them one by one, activate them in groups... say 5 at a time... and then when you encounter a group that causes the issue to occur, deactivate that 5 and then activate them one by one and test after each one.

    Let me know how it goes.

    Posted 13 years ago on Tuesday May 3, 2011 | Permalink

  3. yoavadler
    Member

    Thanks for the suggestion
    i had a feeling its something related to a cache plugin i am using :super cache
    Once i disabled it. the redirect started to work - BUT only on FF
    IE still fails
    Do you think it still a server issue?

    Posted 13 years ago on Tuesday May 3, 2011 | Permalink

  4. Carl Hancock
    Administrator

    It does sound like a server issue of some sort. Although did you deactivate ALL your other plugins and test or just the wp super cache plugin? Your server error logs can tell you what exactly caused the error. But you'd have to check with your host to determine how to look up that error log information.

    Posted 13 years ago on Tuesday May 3, 2011 | Permalink

  5. yoavadler
    Member

    So, i disabled all plugins and activate one by one and it works.still not found why the reason,but now everything works, so you were right.

    Posted 13 years ago on Tuesday May 3, 2011 | Permalink