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HUGE Gravity Forms Problem/Bug

  1. Hey all,

    I am trying to build a website from which I can sell printing. I'm no web developer and no Steve Forbs so I needed to find something Afforfdable, easy to customize and good looking. Wordpress, Gravity Forms and Cart 66 seemed to be the best possible solution for me.

    I have my site up: http://www.Printoz.com and I added my products with some variations but I have run into a HUGE problem with Gravity Forms that is bringing my project crashing down before it even fully starts. So, here we go:

    If you go to here: http://www.printoz.com/?page_id=539
    you can see my problem in action.

    I am selling business cards to There is Quantity, Paper and Sides as my first OPTIONS.
    I have 6 different Quantity options. Each of them show upon the Condition of Paper and Sides.

    THIS WORKS GREAT!

    Here is the problem.

    I also want to add another OPTION Round Corner.

    I would have 4 different Round Corner Options Each one would be a Yes/No Dropdown. Exactly the same but with different price values. Each one would show on the Condition of Quantity.

    This is where is gets all Screwy. I have tried every combination of SHOW/HIDE - ALL/ANY IS/IS NOT Possible. It doesn't work properly.

    I'm not sure if it's just too many conditions for the program to handle?
    IS it because there is condition up condition upon condition?

    I've been playing with this for a month now and I am positive this is not on my end.
    It has to be something wrong with the code.

    Has anyone had a similar problem?
    Has anyone found a solution?

    I just need this to work. Everything is on hold because of this and I really just want to get going.

    I look forward to reading your replies.

    Thanks for your time,
    Jeremy

    Posted 12 years ago on Saturday January 14, 2012 | Permalink
  2. Can you explain why there are 5 rounded corner options with different prices? If they are exclusive (in other words, can't use more than one option) then they should not be drop downs. I have a feeling though that this is not working the way you want, so looking at it is not telling the complete picture.

    Can you explain from a business standpoint how this is supposed to work and we will be happy to help you straighten it out.

    Posted 12 years ago on Saturday January 14, 2012 | Permalink
  3. Chris,

    Thank you for your reply.

    There are 5 on there right now because I was looking for a new way to get it to work but no luck.
    There is only supposed to be one.

    From a business stand point this is what I need.
    The form starts off with QTY, Sides, paper and round corner.
    The round corner has a different price depending upon the Quantity selected but their will only be 2 options in the round corner drop down (Yes or No).

    How I have it setup for the Quantity to work correctly:

    I have 6 different QTY drop downs that show depending upon Paper/Sides.
    This is required because their are different options/prices in each QTY.

    This works great. When It shows one it hides the other and the user is none the wiser.

    Now I need 5 different Round corners to Show/Hide Dependent on options selected in QTY alone but it doesn't work. At first I did: Show this Round corner IF this QTY is this option. I did that for each of the 5 round corners. It didn't work.

    Then I Tried: HIDE this Round Corner IF this QTY are These options and it didn't work.

    As you know this is really hard to explain.
    I would be grateful if you could take a look for me. I can give you login details.
    I will put the Round corners back the way they should be to work. but don't.

    Thank you so much
    I look forward to hearing from you.

    Posted 12 years ago on Monday January 16, 2012 | Permalink
  4. Ok if you go here now:
    http://www.PrintOz.com/?page_id=539

    Here are which Round corners show with which QTY option:
    RC29.99 - (250-1000 QTY)
    RC75 - (2000-2500 QTY)
    RC125 - (5000 QTY)
    RC275 - (10,000 QTY)
    RC600 (25,000 QTY)

    When you first load up the page notice that there is only one Round Corner (29.99)
    Change it to 500 - Same RC - GOOD :)
    Change it to 1000 - Same RC - GOOD :)
    Change it to 2500 - Another RC pops up without the First Hiding - BAD :(
    Change it to 5000 - The bottom RC changes to the correct RC - GOOD :)
    but Top RC29.99 hasn't dissapeared - BAD

    Do you see what I am getting at?

    THANK YOU!

    Jeremy

    Posted 12 years ago on Monday January 16, 2012 | Permalink
  5. Can you export this form and email it to chris@rocketgenius.com please? I can't figure out what's going on without being able to see how you have configured the form. Thanks

    Posted 12 years ago on Wednesday January 18, 2012 | Permalink
  6. Absolutely!

    Are their directions somewhere on how to do that?

    I really really really appreciate your help!

    Thanks,
    Jeremy

    Posted 12 years ago on Wednesday January 18, 2012 | Permalink
  7. I apologize,

    I don't meen to keep bugging you guys but my whole business model depends on your software. If I can't get this fixed I need to start over from scratch.

    Could someone please update me on the status of this fix?
    An estimated time of this bug being fixed would be great!

    Thanks so much.

    I look forward to your reply.
    Jeremy

    Posted 12 years ago on Sunday February 5, 2012 | Permalink
  8. crystales
    Member

    I'm having this same issue. need to make certain options within a dropdown conditional (shown/hidden) based on chosen options chosen in previous dropdown.

    Posted 12 years ago on Monday May 14, 2012 | Permalink

This topic has been resolved and has been closed to new replies.