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I can't save any Forms

Gravity Support Forums » Plugin Support » Gravity Forms

  1. rob@thesocialplace.com
    Member

    I just installed the latest version and nothing will save.

    I am running IIS 6.0 on windows. My PHP version is 5.3 and my wordpress version is 3.2.1.

    I activated the plugin, then input my newly purchased support license key. Then I tried to create my first form - when I pushed the save button - it looked like it worked by in reality nothing saved. When I select the "continue editing this form" button it just returns me to a blank form.

    What is going on here? how do I get it to save?

    Also as a test I de-activated ALL of my other plugins.

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

  2. Carl Hancock
    Administrator

    This is going to be a web server issue or a conflict caused by a plugin or theme. The first thing you need to do is rule out plugin and theme conflicts by following the instructions here:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Judging by your web server, it could be an IIS issue. IIS is not the ideal web server to run WordPress on and IIS 6.0 is known to cause issues with things like permalinks, etc. The latest version of IIS is the best version to use when running WordPress although it's still best to run WordPress and any PHP applications on Apache or another Linux based web server.

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

  3. rob@thesocialplace.com
    Member

    Thanks Carl. I figured it out. When I activate the plugin, it attempts to create the required tables to save the data. But my database login did not allow table creates. This took a long time to diagnose because the plugin does not display any error messages. It would be more usable if the software displayed these database errors.

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

  4. Carl Hancock
    Administrator

    @rob If you had debug mode turned on in your WordPress site you would see the errors. WordPress hides errors by default. You only see them with debug mode turned on. Glad you figured it out, the database user also needs ALTER permissions to be able to make changes to existing tables. We frequently add new functionality that requires database changes so make sure the database user your WordPress site is using has full permissions.

    Posted 12 years ago on Wednesday August 24, 2011 | Permalink

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