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IE9 bug - signature picture line goes wrong

Gravity Support Forums » Plugin Support » Gravity Forms Signature Add-On

  1. Jevgenijs
    Member

    Instead of starting from point, in IE9 thingy draws the first straight line from the border of the field to the starting point of the signature. How to avoid that?

    In WebKit everything OK.

    Posted 12 years ago on Friday February 24, 2012 | Permalink

  2. Fred Romano
    Member

    I noticed this problem too with IE9, don't know about other versions of IE. Works fine in other browsers. Can you guys get this corrected soon?

    Posted 12 years ago on Tuesday February 28, 2012 | Permalink

  3. Fred Romano
    Member

    Any word on a fix???

    Posted 12 years ago on Thursday March 1, 2012 | Permalink

  4. Kevin Flahaut
    Administrator

    Nope. We'll look into it, see if we can recreate it here and if so, see what we can do to fix the issue. I didn't see any issues in the initial release on my side.

    Do either of you gents have a publicly accessible form URL that we can test your affected signature field?

    Posted 12 years ago on Thursday March 1, 2012 | Permalink

  5. Fred Romano
    Member

    Sure.. http://flatfeerealty.com/getstarted/hartford/ click on step 2 and scroll down towards the bottom.

    Posted 12 years ago on Thursday March 1, 2012 | Permalink

  6. Kevin Flahaut
    Administrator

    Thanks Fred, that will help. I'll give it a look and see what I can find out.

    Posted 12 years ago on Thursday March 1, 2012 | Permalink

  7. Kevin Flahaut
    Administrator

    Hey Fred, didn't forget this one I promise.. having to do some additional testing on my dev site. Will let you know what I find out.

    Posted 12 years ago on Tuesday March 6, 2012 | Permalink

  8. Kevin Flahaut
    Administrator

    Fred, we've tested this in a few different setups and can't recreate your issue. I DO see what you're talking about on your site, but it's working properly in IE9 on our implementations.

    That said, there's something wonky about your theme/plugins that is causing the issue. It's most likely some kind of a script conflict with the signature library.. it looks like the starting position for the cursor is being improperly set. You're going to need to walk through the process to test for conflicts and see what you can find. Try switching the theme, toggling plugins or other scripts on and off until you can find the offender.

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Tuesday March 6, 2012 | Permalink

  9. Fred Romano
    Member

    Kevin, I have just tried deactivating plugins and default 2011 theme, still have the same issue on IE9. I am not the only one experiencing this issue. Have you tested it with multiple signatures on one page? Also using conditional logic to hide/show depending on radio options. Don't know if that has something to do with it. I can export my form and email the XML file to you? - Fred

    Posted 12 years ago on Tuesday March 6, 2012 | Permalink

  10. Kevin Flahaut
    Administrator

    Others could be having a conflict too.. that's not to say that it's a true issue with the plugin. We'll see what we can find.

    Yep, please export your form and send it to me at kevin@rocketgenius.com. Please include the URL to this topic too so I can reference back to it. Thanks.

    Posted 12 years ago on Tuesday March 6, 2012 | Permalink

  11. Kevin Flahaut
    Administrator

    We've found a couple of oddities in IE9 that we're looking at. The signature script itself is something we've integrated from a third-party so our lead developer is going to get in touch with them and see what we can find out. The signature add-on is still technically a beta for just this reason.. we're still sorting out some of these unforeseen issues.

    Posted 12 years ago on Friday March 9, 2012 | Permalink

  12. Fred Romano
    Member

    Great thanks for looking into this! Love it so far.

    Posted 12 years ago on Friday March 9, 2012 | Permalink

  13. Kevin Flahaut
    Administrator

    Sure. We appreciate the feedback.. it helps us keep refining and improving. We'll figure this out asap and probably release a new version of the add-on sometime soon.. at least another beta.

    Posted 12 years ago on Friday March 9, 2012 | Permalink

  14. tcs
    Member

    I have got the same problem on IE9 browsers. I believe it is theme related.

    I left all my plugins enabled and switched to the Twenty Ten theme and the problem dissappeared.

    I then changed to the Twenty Eleven theme and the problem came back. It occurs on my theme (a purchased theme).

    So if anyone knows the difference between the Twenty Ten and Twenty Eleven themes then there is a clue to work with at least.

    Posted 12 years ago on Saturday March 17, 2012 | Permalink

  15. Fred Romano
    Member

    I dont have 2010 theme, but I dont think its theme related or plug-in related. I hope they can resolve this soon. I know it's in Beta, but it works so great I am using it live on my site! Just that one issue with IE9 for me.

    Posted 12 years ago on Saturday March 17, 2012 | Permalink

  16. Fred Romano
    Member

    Any luck figuring this out?

    Posted 12 years ago on Thursday March 22, 2012 | Permalink

  17. Kevin Flahaut
    Administrator

    Alex was working with the script developer to figure this out. I believe there is an updated version of the signature script but it introduced another potential bug so they were working through that. I'll follow up with him this afternoon and see what I can find out.

    Posted 12 years ago on Thursday March 22, 2012 | Permalink

  18. tcs
    Member

    Just to muddy the waters - I gave my form a try using opera (latest windows opera version, latest wordpress version, latest Gravity Forms version).

    The signature box is displayed and you can move the cursor around as if signing, but it seems to me to be using invisible ink!

    Posted 12 years ago on Friday March 23, 2012 | Permalink

  19. Fred Romano
    Member

    @TCS you should start a separate post for this issue as it has nothing to do with the issue in this post.

    Posted 12 years ago on Friday March 23, 2012 | Permalink

  20. sboisvert@bryxal.ca
    Member

    Just to add, we've had this same bug, but only a few IE9 users have commented about it. we haven't been able to reproduce it ourselves, we've only heard some users comment about it. http://petition.liberal.ca/sign-card-anniversary-charter-rights-jean-chretien/

    Posted 12 years ago on Wednesday April 4, 2012 | Permalink

  21. maggew
    Member

    ^^
    In IE9 I experience the glitch. Both on the site above, plus the form on my site. Opera users are out of luck...perhaps soon it will work for the 3%.

    If you start drawing from the bottom, you will not see the glitch. You must start signing from the middle. Visit the screenie @ http://dl.dropbox.com/u/34614758/gf-ie-sign-bug.jpg

    This extension is great!

    Posted 12 years ago on Friday April 13, 2012 | Permalink

  22. Kevin Flahaut
    Administrator

    I'll follow up on this and see what I can find out.. the last word I had was that our developer was working with the developer who actually wrote the signature piece about the issue. There was a newer version of the script but it also had a couple of bugs that they were trying to work out before we released another updated version of the add-on.

    Posted 12 years ago on Friday April 13, 2012 | Permalink

  23. Theorian82
    Member

    Thanks for looking into. Can also confirm that it occurs on a site of mine running latest versions of everything (wp, php, gravity forms, GD Lib) using IE 9.

    For the user saying it simply writes nothing as in 'Magic Ink', this is most likely because you're running IE 9 in compatibility mode. Press F12 and switch the browser to 'IE 9 Browser mode'.

    Posted 12 years ago on Tuesday April 17, 2012 | Permalink

  24. Kevin Flahaut
    Administrator

    I spoke with our programmer Alex this morning and nothing new from the other developer.. he's going to contact the signature script dev again and see what we can find out on that. We'll try to get a new beta version out as soon as we can get some kind of fix for the IE9 issue worked out.

    Posted 12 years ago on Tuesday April 17, 2012 | Permalink

  25. PowerMedia
    Member

    Any updates with this issue?

    Posted 12 years ago on Wednesday May 9, 2012 | Permalink

  26. lewisch
    Member

    This is a cool add-on to the already stellar Gravity Forms. I'm experiencing the same problem as well, though. A fix would be awesome.

    Posted 12 years ago on Wednesday May 23, 2012 | Permalink

  27. tcs
    Member

    I have upgraded to the Version 1 (non beta) signature plugin and still getting problems with IE9 but it is slightly different now.

    With this new version using IE9 on my windows PC I start a signature ok from a point using my mouse (START POINT) - but then when I release the mouse button, reposition to draw some more it draws a straight line back to the original START POINT. Every time I reposition and commence drawing, it puts a straight line back to the START POINT again.

    Then when I use the refresh the signature pad button it clears everything (good) but as soon as I start a signature again it puts back the messed up one ?

    I have a form with just the signature field here http://bit.ly/KcgjD5

    Also when using SSL on IE9 there is some kind of mixed content problem and the mouse completely dissappears over the signature box (no pen, no nothing). See here http://bit.ly/OD4iIC I have the wordpress HTTPS plugin running.

    Both of the problems appear in form preview mode as well as on the frontend.

    Posted 12 years ago on Saturday July 7, 2012 | Permalink

  28. Gotequity
    Member

    @tcs, experiencing the exact same issue - refreshing and resigning brings up a tangle of all previous attempts. Have you made any progress or discovered a fix yet?

    Posted 12 years ago on Saturday July 28, 2012 | Permalink

  29. tcs
    Member

    @gotequity - just been patiently waiting (22 days now) for support - maybe I am supposed to raise a priority support request ?

    Posted 12 years ago on Sunday July 29, 2012 | Permalink

  30. Chris Hajer
    Key Master

    If you have a developer license, you certainly have the option of submitting a priority support ticket. I'll remind the developers that this issue is outstanding and have them update this topic with any new information they may have.

    Posted 12 years ago on Sunday July 29, 2012 | Permalink

  31. tcs
    Member

    Hi Chris,

    Sorry I thought as you need a developers licence to use the plugin - this thread would receive priority by default. I will wait a bit longer and then raise a priority support ticket if nothing continues to happen here.

    Because the problem was immediately raised after the announcement "The Signature Add-On has graduated from beta release status to full v1.0 release status." I was thinking this would get some kind of attention.

    Looks like I was wrong twice - but I'm learning :)

    Posted 12 years ago on Sunday July 29, 2012 | Permalink

  32. Chris Hajer
    Key Master

    No need to wait. Please do open a priority support ticket. Tickets there are in a queue as well and it's worth getting in there early to ensure you receive the proper attention. Thank you, and sorry for the lack of attention to your issue. I did email the developers earlier this evening about this topic.

    Posted 12 years ago on Sunday July 29, 2012 | Permalink

  33. tcs
    Member

    After raising a priority support ticket I have received an updated version that seems to correct all problems with IE signing. I suspect everyone will get this update in due course.

    Posted 12 years ago on Friday August 24, 2012 | Permalink

  34. Chris Hajer
    Key Master

    Great. Thank you for the update.

    Posted 12 years ago on Friday August 24, 2012 | Permalink

This topic has been resolved and has been closed to new replies.