PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

I'm Almost Good at Gravity Forms, But

  1. When I send an email out, I don't receive any of the information requested in the form fields. Here is a link to the contact page: http://westorlandonews.com/contact-us/

    westorlandonews.com

    Posted 13 years ago on Friday February 18, 2011 | Permalink
  2. Do you mean you don't receive the notification emails?

    Have you setup notification emails for your forms? These aren't created automatically. You have to configure your notifications. Have you done this?

    If so, have you tested using different email address? Such as sending to a GMail.com or Yahoo.com email address? Or is it just not sending to a @westorlandonews.com email addresses?

    The question about email addresses is important because if it's not sending to @westorlandonews.com email addresses only then it is a web server configuration issue involving DNS setup.

    Posted 13 years ago on Friday February 18, 2011 | Permalink
  3. Thanks as always Carl. I had disabled admin notification, but I have now re-enabled it. I am not, however, receiving email from user. the email comes in as an entry under form dashboard. is that the way its intended to work?

    Posted 13 years ago on Friday February 18, 2011 | Permalink
  4. The User Notification goes to the user filling out the form. The Admin Notification goes to whoever you configured the Admin Notification to go to. Entries aren't the same as Notifications and they are always created when a form is submitted.

    Posted 13 years ago on Friday February 18, 2011 | Permalink
  5. thanks carl. so what step am i missing to have the users contact come to us as an email, or am i just confused...

    Posted 13 years ago on Friday February 18, 2011 | Permalink
  6. You need to configure the Admin Notification to send the contents of the form to your email address. If you do that, and aren't receiving the email, then let me know. It's going to be a web server configuration issue.

    Posted 13 years ago on Friday February 18, 2011 | Permalink
  7. thanks again, carl. apparently, i didn't have form field code inserted into message inserted.

    i hope this is the last of my annoying posts :)

    Posted 13 years ago on Friday February 18, 2011 | Permalink
  8. No problem, glad you got it sorted out and working!

    Posted 13 years ago on Friday February 18, 2011 | Permalink
  9. One Last thing,

    If I create a field for "users city, state" and their "email address", how would i make it appear in the resulting email.

    Posted 13 years ago on Friday February 18, 2011 | Permalink
  10. You can configure the email message however you want. You can enter text and use the "Insert form field" drop down to insert form field values where you want the value of that field to be displayed. For example see this screenshot:

    http://grab.by/920h

    I typed in text and used the "Insert form field" drop down to insert the form field variables. The form field variables are replaced with the field values when the form is submitted. Please note form field variables are form specific, so what is in the example won't necessarily work for your form which is why you have to insert the variables using the "Insert form field" drop down that is just above the Message Body textarea.

    BUT the easiest way to setup your notifications it to simply select the "All submitted fields" option. Leave your Message Body blank and simply choose the "All submitted fields" option from the "Insert form fields" drop down. It will insert a variable that will output ALL of the form values in a nicely formatted table. Here is an example:

    http://grab.by/920r

    When you use the {all_fields} variable in your notification it produces a nicely formatted HTML table of all the form fields which looks like this:

    http://grab.by/920D

    Using the all fields feature is the simplest way to configure your notification message.

    Posted 13 years ago on Friday February 18, 2011 | Permalink