PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Impossible to add fields

  1. Hi,
    I just buy Gravity Forms.
    I install it and activate it.

    I created a new form but it's impossible to add fields. When I click on "Single Line Text" or a another field, there is nothing.

    I don't understand why.

    I try to deactivate all plugins, same problem. I try to change theme, same thing.

    Is there a real admin here from Gravity which could see my admin area and tell me if he find a solution ?

    I try too to activate the "No-Conflict Mode" in the setting of Gravity. Without effect :/

    Thanks in advance,
    Regards

    Posted 11 years ago on Tuesday June 4, 2013 | Permalink
  2. Let me run this by you since this is different advice than what is given by Gravity Forms trouble shooting, and it worked for my situation.
    Went here and followed steps:
    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    (I didn't have to do step 3, because it was fixed)

    Debug worked, and says the following within the console when I'm replicating the error:
    "tried to run insecure content from:"
    http://fonts.googleapis.com/css?family=Shadows+Into+Light+Two

    This error was only in Gravity Forms, but solved by adding a field to the config. file.

    Posted 11 years ago on Tuesday June 4, 2013 | Permalink
  3. Hi tmseyecar,

    Thanks for your help. I learn how to identify errors, it's a good thing, thanks.

    I see that I have an error when I'm on the page to edit my form :
    Erreur : TypeError: jQuery.toJSON is not a function
    Fichier Source : http://xxx.com/wp-content/plugins/gravityforms/js/form_editor.js?ver=1.7.5
    Ligne : 2348

    And each time I click on a field in order to add it, the console of errors give me this error :
    Erreur : TypeError: jQuery.toJSON is not a function
    Fichier Source : http://xxx/wp-admin/admin.php?page=gf_edit_forms&id=2
    Ligne : 3104

    Maybe it's could help to identify the bug... :)

    Regards

    Posted 11 years ago on Tuesday June 4, 2013 | Permalink
  4. David Peralty

    Can you link to your site please? Are you sure this issue exists with no plugins AND the default theme active?

    Posted 11 years ago on Tuesday June 4, 2013 | Permalink
  5. David Peralty

    If this were a bug in Gravity Forms, I would expect more people to be reporting the same issue. Can you go to Forms -> Settings and turn No Conflict Mode on?

    Posted 11 years ago on Wednesday June 5, 2013 | Permalink