PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Inconsistent Export of Gravity Form Data

  1. rspilhaus

    I went through much of the forums for an answer to this topic, and I think I found it but there are still issues that worry me.

    I am able to export data from my website if I choose a specific set of dates.
    For example: I choose a date range of 07/31/12 to 08/31/12. I was able to get all the data.

    However, if I just add an extra day to the range, so 07/30/12 to 08/31/12 - I get a blank document.
    At that point I figured it was an issue of keeping things within 30 days, so I tried to to change the dates around but always kept it within 30 days of one another. Nonetheless, I either get a blank document or a memory error.

    <b>Fatal error</b>: Allowed memory size of 33554432 bytes exhausted (tried to allocate 71 bytes) in <b>/home/mcleanb1/public_html/</b> on line <b>2603</b>

    But, if I set the date ranges to the begin and end of a month, such as 07/01 - 07/31 or 08/01 to 08/31, I can pull the data just fine.

    My question: could this be a memory issue? Or something more than that? The "issue" is too inconsistent to tell what the actual problem is. The weirdest part is that I was able to pull my data with no problem just the other day, regardless of which date ranges I used. Any help or direction would be greatly appreciated.


    Posted 9 years ago on Tuesday August 14, 2012 | Permalink
  2. David Peralty

    Usually this is related to a memory issue on your server. Try allocating more memory and see if it goes away.

    Posted 9 years ago on Tuesday August 14, 2012 | Permalink
  3. rspilhaus

    Thank you!

    Posted 9 years ago on Wednesday August 15, 2012 | Permalink