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Installation problem

Gravity Support Forums » General » Pre-Purchase Questions

  1. tholden2
    Member

    I keep getting the error:

    Could not copy file. [server path]/wp-content/plugins/gravityforms/images/stop.png.

    Plugin install failed.

    Checked all permissions, deleted partial installs, re-downloaded the zip, same error.

    Any ideas?

    Posted 13 years ago on Saturday January 29, 2011 | Permalink

  2. Chris Hajer
    Key Master

    I'm not affiliated with Gravity Forms or Rocket Genius at all, but with an error like that, I would recommend installing via FTP or SCP rather than using the WordPress admin plugin installer. Delete any old installation folder, download a new copy of the plugin from this website, unzip, and then upload the files, and activate. If that does not work, I would recommend sending an admin login for your WordPress site and an FTP login through the contact form here, and reference this post, so someone can take a look at your installation to see what's going on.

    http://www.gravityhelp.com/contact-us

    Posted 13 years ago on Monday January 31, 2011 | Permalink

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