ip address blacklisted « Gravity Support Forums

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2dmrkt
Member

I'm using the latest version of Gravity Forms and I've got a simple form. HostGator is telling me I'm not receiving the notifications because of the way the plugin is coded.

Here are the comments from support:

"This appears to be an issue with the Form that you are using. I checked all of the email addresses and they are working fine."

"The issue is with an IP address that your form uses. The IP address that the form uses has been blacklisted: http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3a24.205.242.88
I would show that to the form developer, and they will be able to explain what that IP address does exactly."
"You will need to contact your ISP to get the blacklist removed."
"This is because the form uses your IP address to send the email. This is an issue with the way the developer coded the plugin."

None of this makes sense. I've never had an issue with forms sending to a particular email address. I feel like the issue is at HostGator but could use some help here telling them what to look for.

Thanks in advance.
-s

Posted 13 years ago on Wednesday November 30, 2011 | Permalink
Carl Hancock
Administrator

Forms don't use IP addresses. There are no IP addresses pre-defined in Gravity Forms and that IP address isn't something coming from Gravity Forms so i'm not sure where they are getting that information from.

Here is how Gravity Forms sends emails...

- It calls the built in WordPress mail function wp_mail() which is documented here:

http://codex.wordpress.org/Function_Reference/wp_mail

- It passes the notification settings you configure for your form (send to email, send from email, etc.) to this wp_mail function and executes this function.

- The wp_mail() function then uses PHP's mail function to tell your web server to send the email.

That is the extent of the process.

So what exactly is the issue you are having? Are email notifications not being sent at all or are email notifications only not sending to a specific email address? If you can provide more details we'd be happy to make some suggestions. Ultimately it is going to be server configuration related.

Posted 13 years ago on Wednesday November 30, 2011 | Permalink
2dmrkt
Member

Hi Carl,

Email notifications are being sent to some but not others. I'm pretty sure this has something to do with the mail account of the recipient but I'm not sure what. I'm also pretty sure the support guy at HostGator just didn't want to deal with me. I just needed some backup to go back to them and make them look again. :)

Thanks,
Seth

Posted 13 years ago on Wednesday November 30, 2011 | Permalink
Carl Hancock
Administrator

The users that are not receiving the email. Is there something in common with them or are they completely random?

Do they all have the same @domain.com in their email address? Is it a client's site and the client's aren't receiving the notification using the same @domain.com as the site itself?

Any details you can provide would be helpful. We can then provide some suggestions.

Your support guy doesn't know what he is talking about. This could be an IP blacklist issue, but it could be related to HostGator's email servers themselves being blacklisted by the users having problems receiving the email. HostGator's servers are what sends the emails and it is their IP addresses that would be associated with the emails sent.

Posted 13 years ago on Wednesday November 30, 2011 | Permalink