PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Issue with Multi-page Form in Chrome

  1. Hello,

    There have been reports of issues with this multi-page form in Chrome only.
    Here is the form: http://www.superiorpool.com/lifeguards/welcome-aboard/returning/

    Reports say that the user cannot get to the second page of the form. Again, this is only happening in Chrome.

    Please let me know if you need any other information to solve this mystery!

    Posted 6 years ago on Thursday March 14, 2013 | Permalink
  2. I see this JavaScript error on the page:

    Timestamp: 3/14/2013 12:14:22 PM
    Error: TypeError: parent is null
    Source File: resource://pdf.js/web/viewer.js
    Line: 61

    I also see this extremely old version of jQuery being loaded:

    Incorrect:

    <script type="text/javascript" src="/lifeguards/wp-content/themes/splifeguards/js/jquery-1.3.2.min.js"></script>

    WordPress 3.5 and Gravity Forms 1.6.11 should be using the jQuery which is included with WordPress: 1.8.3. That version is being loaded later in your page:

    Correct:

    <script type='text/javascript' src='http://www.superiorpool.com/lifeguards/wp-includes/js/jquery/jquery.js?ver=1.8.3'></script>

    Get rid of the link to the old jQuery library.

    Also, please take a look at validating the markup on your page. There is also some invalid HTML in the page. That will create problems in some browsers and not others.

    http://validator.w3.org/check?verbose=1&uri=http%3A%2F%2Fwww.superiorpool.com%2Flifeguards%2Fwelcome-aboard%2Freturning%2F

    (Viewing the source in Firefox with syntax highlighting made it look worse than it showed up at the w3.org validator.)

    Posted 6 years ago on Thursday March 14, 2013 | Permalink