PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Issues with error messages in IE7

Gravity Support Forums » Plugin Support » Gravity Forms

  1. gazdev
    Member

    Has anyone else had issues in IE7 with the error messages always showing?

    http://gazetteonline.com/subscriber-services

    We have a couple of forms on that page and it will show the error messages from the first load. Looking for any help.

    Thanks.

    Posted 15 years ago on Friday September 25, 2009 | Permalink

  2. Carl Hancock
    Administrator

    We are looking into it on our end. I'll keep you posted.

    Posted 15 years ago on Friday September 25, 2009 | Permalink

  3. Carl Hancock
    Administrator

    This looks like a conflict that other javascript on your site is causing.

    If you use the preview capability in Gravity Forms to preview a form (Go to Edit Forms and select Preview for one of the forms) does the date picker work correctly?

    What plugins do you have installed?

    Posted 15 years ago on Friday September 25, 2009 | Permalink

  4. Carl Hancock
    Administrator

    What you are going to need to do is determine if one of your existing plugins is causing some sort of conflict.

    Viewing source on your page I see all sorts of javascript being included by a bunch of different plugins that don't look like they are even being used on this page (NextGen and CForms are two I noticed). The fact that the plugin is outputting javascript when it isn't even being used on the page is not good from a development standpoint.

    What I would suggest doing is this...

    - Deactivate ALL plugins except Gravity Forms
    - Check to see if the page then loads fine
    - Activate each plugin one by one
    - After you activate a plugin, check to see if this page loads fine

    Once you hit a plugin that causes a problem, let us know.

    It's possible that the theme can conflict also. I see the theme is including jQuery when WordPress is already including jQuery.

    Your page is including 18 different javascript files, including 2 different versions of jQuery which can certainly cause performance and conflict issues.

    Posted 15 years ago on Friday September 25, 2009 | Permalink

  5. Carl Hancock
    Administrator

    Actually looking real quick, it looks like the issue is your theme is calling an old version of jquery. At the bottom of the HTML is this call:

    <script type="text/javascript" src="http://gazetteonline.com/wp-content/themes/gazette/includes/js/jquery-1.1.3.1.min.js"></script>

    WordPress is already calling the latest version of jQuery (1.3.2) in the head of your HTML.

    So you are loading 2 different versions of jQuery on the same page and the older version is causing a conflict that is causing the datepicker in Gravity Forms to break.

    Posted 15 years ago on Friday September 25, 2009 | Permalink

  6. gazdev
    Member

    Looking at it now. Thanks.

    Posted 15 years ago on Friday September 25, 2009 | Permalink

This topic has been resolved and has been closed to new replies.