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Issues with form not working for users in other countries (mostly from the UK)

Gravity Support Forums » Plugin Support » Gravity Forms

  1. paetzolddesign
    Member

    My client based in Chicago has been having issues with some of their users from other countries not being able to submit a form, mostly the UK, Scotland, and Germany. They have had successful submissions from the UK, South Africa, Romania, Canada, Egypt, Australia and others.

    This form is their most popular form on their website with 1362 entries. This form is their most complex as well with 3 file upload options, Captcha, multiple choice options, and address fields and so on.

    There have been around 5 users unable to submit the form. One of the users said "your web form failed (it doesn't seem to be working)".

    Other than that I don't have much more detail on this issue, but any issue with this specific form is a BIG deal for my client and they are questioning the integrity of the form and the Gravity Forms plugin (which I know is the best form plugin out there for WordPress).

    So if there is anything that you know of that might help, please let me know.

    The form in question is on this page:
    http://medallionmediagroup.com/submissions/

    Thank you!

    Posted 11 years ago on Monday March 18, 2013 | Permalink

  2. Chris Hajer
    Key Master

    I would take a look at the web server access logs and also error logs to see if there is anything consistent across submissions which would explain the problem some users are having. We don't have much to go on, but if you can correlate an error log with an access log, maybe you can find out where something is going wrong.

    Posted 11 years ago on Tuesday March 19, 2013 | Permalink